Best company I’ve worked for ever!!! - Service Manager ECI Group Employee Review

Thank you for taking the time to share such thoughtful feedback. We truly appreciate it, as it gives us valuable insight into how we can continue to grow and improve. Please know that we hear your concerns and have already begun taking steps to address several of the areas you mentioned. We are currently developing a skill-building program designed to help prepare employees for leadership roles, which we plan to launch in March, beginning with our Leadership Series Lunch & Learn. In addition, we introduced ECI Innovates in 2025 to focus on strengthening our technology and overall tech stack, and this remains an ongoing priority. We also strive to keep employees informed through quarterly All-Hands meetings and internal communications, and we aim to highlight our onsite teams whenever possible through initiatives such as our monthly newsletters, Paylocity recognition, and leaderboard. At the same time, we understand the desire for more in-person connection and will continue exploring ways to strengthen engagement across our property teams. We hope this reflects how much we value your perspective and the care we are putting into the topics you’ve raised.