Great people, great culture, troubled leadership questionable future - Software Development Manager Entrata Employee Review

2.0
Dec 16, 2014
Recommend
CEO approval
Business Outlook

Pros

There are awesome people throughout the company (for the most part) who tend to work really well with each other and have a great time doing it. The culture is/was fantastic and most people there very much believe in the company's value of "business in the front, party in the back." The CEO has given a lot of opportunity to hundreds of people to have a job and provide for the well-being of their families.

Cons

The work-life balance for anyone in development pretty much sucks. The CEO values people who work themselves to death, seemingly regardless of their actual productivity. The CEO once mentioned his dissatisfaction with an employee who, by the CEO's admission, was one of the best engineers at the company; the issue was that he worked "only" 45 hours a week. Though good communication ("talk to me, Goose") is one of the company values, it's seldom practiced. Again, this starts with the CEO. For example, before I left there was a big project that involved multiple departments in the company. Instead of calling a kick-off meeting and discussing the objective and planning it as a group, he talked to individual department/workgroup heads and gave each only a piece of the puzzle. Everyone involved eventually came to know of the scope and magnitude of the project as well as the others involved. We met together as a group without the CEO (who wouldn't have shown up anyway) to try and piece together what we had each been told. I wish this had been a one-time occurrence. There are a lot of good, competent people in management, but there are a few who are not qualified to be managers and are not good or even satisfactory leaders. These seem to have been promoted based on convenience or because they were the model, "work-til-you-die-even-if-you're-just-pretending-to-be-busy" types. Many of the good leaders left or were forced out over the last year and a half. What's left is (mostly) a group of yes-men. The CEO can be secretive and manipulative in getting exactly what he wants. He is a very nice, personable guy (unless you get on his bad side) but those qualities, as experience seems to indicate, are conditional and partial. Unfortunately he seems more concerned about maintaining control and majority ownership than he does about the success of the company. The best way to describe this is to compare it to the classic entrepreneurial dilemma where the founding CEO can't see the limitations of his own abilities. Lastly, the CEO and HR apparently went on a defensive earlier this year and started "asking" employees to write positive reviews of the company/CEO, even as internal discord reached all new levels. The end results were exactly what they were looking for--an increase in the company rating from 3 to 4 stars (though it has decreased again over the last month or so) and an increase in the CEO approval rating from 40% to 70% (now 66%). Oh, they wouldn't really ask employees to do that, would they? Well, I was one of those asked to do it.

Explore other reviews about Entrata

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company overall. Pay is fair

Cons

C-Suite could be more down to earth

2.0
Feb 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have a pretty good group of team members. My mid-level supervisor is also easy to work with and supportive.

Cons

Entrata does not care about their employees, or even their products/services. This is made clear by insane workloads, exhausting meetings with escalated clients, and a “standard” 3% (if you are exceeding expectations and lucky) raise. I do moderately technical work that requires a decent amount of experience, as well as a client facing and internal leadership role, and I don’t make what is considered a “living wage” in Utah, even after years of working here. Execs seem to be having a great time partying at Summit with the most expensive celebrities they can book (Seinfeld, James Cordon, Tom Brady, Weezer…) but absolutely do not care about the uninvited staff who are working to support their client retention and their low-bar concept of product integrity.

3
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