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Estée Lauder Companies

Is this your company?

Upper Management... Enough Said. - Anonymous employee Estée Lauder Companies Employee Review

3.0
Oct 17, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work/Life Balance -The work demands are about as much as you are willing to give it. As long as you don't take on more responsibilities than you want to, you can enjoy a comfortable career doing as little or as much as you want. Culture & Values -The employees are overwhelmingly great to work with. Some employees even give 150%, meaning that they work unpaid overtime to get things done.

Cons

Career Opportunities -You must either play the political game or get brought in from the outside to get ahead. And by the political game, I mean that the company plays this absurd game of hot potato where when projects fail, someone high up in management will be blamed for it. Those actually responsible will pass the hot potato to whomever is most willing to take initiative, and then blame them when the project collapses. The best people increasingly get fired, the most insidious (and often most inept) employees get promoted, and the cycle repeats with increasing frequency. Usually this happens via a sponsor from senior management, meaning that employees that don't know what they are doing are promoted to high positions and are kept there as long as they do what they are told from their sponsor. Compensation & Benefits -Unless you get ahead, your compensation will stagnate. Moreover, compensation is often 10K-20K less than the competition. Benefits are good and reasonable, but I'd advise against the vision plan. Culture & Values -Take the values they post publicly and flip them around completely. It is nothing on the inside as it is on the outside. They talk of uncompromising respect for the individual, ethics and integrity, but they don't do any of that. Human Resources is a gestapo. Those surveys they ask you to fill out? Don't even think about being honest with them. They will track you down and fire you or worse. Same with the Employee Assistance Program. HR is the reason why you will find enough problems for a book but absolutely zero employees known for raising concerns, as well as stories of employees that disappear. As far as ethics and integrity go, it is as if those two ideas are a nuisance to be stomped out, rather than celebrated. Work/Life Balance -For those that are actively engaged at their jobs, this place is a nightmare. For example, one of my main projects relied upon one person doing a few simple things for me, but he wouldn't answer any of my emails for weeks. Sometimes, he simply failed to do what I asked because he was completely unqualified for his job and wouldn't move over to let me handle things. If you let yourself take on too much, the company will expect that plus 20% of you next time. Senior Management -Upper management will never figure out the cause of the problems at this company, because upper management is the problem. This group of individuals is eerily reminiscent of feudal medieval city states rather than heads of departments. When problems come up, they cannibalize each other and put their own interests ahead of the company's in a climate of intense political intrigue. No job security -When things go bad, usually meaning that things aren't as good as predicted, there are massive, public layoffs. HR will even tell you outright that if you don't like it, you can leave. Tech Infrastructure -GIS. Avoid them. The technical infrastructure they 'maintain' either doesn't exist or is two decades old and crumbling.

Explore other reviews about Estée Lauder Companies

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great flexibility, decent pay, not boring

Cons

No full time benefits, no gas reimbursement

4.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

You will work with all the brands available to Estee Lauder which will make you very knowledgeable if you decide to stick with ELC brands. Gratis every 3 months. 8 free products when you join to gain product knowledge. Time and a half if working a holiday. If not working on a holiday, you still get 4 extra hours added on to your pay. If your store meets sales goal at the end of the month, you get a bonus. 60% discount at Cosmetics Company Stores and discounted rate at ELC counters/stores. Fun work environment if you have the right team. They will pay for you to go back to school if it relates to business needs.

Cons

Pay is lower than most counters, especially for having to be knowledgeable on every brand ELC carries. Hours can be scaled back at a moments notice, even if schedule is made. You will be constantly shifting and moving around large volume of product. Not necessarily a con but depends how you view it. DMs and upper management can be very tone-deaf about what is happening in the stores in regards to sales and goals. Not every goal is controllable but that is the nature of retail. Clienteling system is very inefficient, especially for the size of the company. Processes could be made much more efficient. Promos and sales can change at a moments notice which will inherently make certain customers upset. Also, rules and qualifications of sales for employees to know can change or the requirements wont be fleshed out. Goes back to processes can be more efficient.

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