Pros
I can only speak for the Implementations Department and my manager. Allowed to work as best suits my needs. Not micromanaged. Great co-workers.
Cons
No career path/lack of advancement opportunities. Lack of transparency surrounding compensation, policies and protocols. Good workers are rewarded with more responsibility without corresponding compensation. Bare minimum benefits package. Low and undisclosed compensation compared to the rest of the payments industry. As a top performer in my department was only making $61,800 after almost 10 years. When I asked for a raise outside of the normal review process, I did receive it, but was also told that I was "complaining" when asking for a salary range for my role and how can I know if I'm being valued fairly internally within the department and externally within in the industry.