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Faithlife

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Engaged Employer

Cool Products, Toxic Company Culture - Anonymous employee Faithlife Employee Review

1.0
Jul 16, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free soda, free coffee, flexible schedules for most departments, interesting products, food trucks on campus for lunch, good entry level work experience.

Cons

Very poor organizational health. Outside of development there is very little stability or clarity. Most long term staff have established patterns of passive responses to manipulative and even bullying behavior from superiors. Having no HR might cut overhead, but it doesn't take long for evidence of very troubling behavior to be seen. The company is not a particularly good place for women specifically. Some situations get dealt with, but too many are ignored or are handled very passively to establish a culture of safety and equality. Some managers are quite incompetent and without support for improvement, even after being formally reviewed extensively. Part of the problem with the leadership culture is that it functions like a good ole boys club, or like the leadership structure of the mafia. If you're a made guy and stay loyal, you don't have to worry about much of anything, just stay loyal and obey. This creates a culture that is not a meritocracy where the best workers rise, but one where the biggest suck-ups do. It doesn't take long for a perceptive person to see this, and it's very helpful to know before deciding to work here. You need to decide, can I be loyal to my supervisor, and is he or she loyal to their supervisor, and so on all the way to the top? If that is true you will probably be fine, but if not it does not matter if you do good or even great work, you will be ignored or even treated like an outsider. Compensation is handled very strangely. If you are not a developer your work is compared to that of a fry cook at McDonalds, meaning unless you get a new title and a new role altogether you are not considered worthy of a raise because frying fries does not get harder or more profitable with time. This leads to a great number of vanity job titles within the company because people are trying to make a future for themselves. Obviously, some employees don't merit pay increases, but that fact is used to deflect the reality that many do merit it. There is a lot of conflicting information about just how to make a future at the company. Apparently managers have the authority to approve 0-6% raises on their own, but anything more has to be approved from the top. The general feeling from leadership is that if you've been given any bump in pay at all you've been done a huge favor. That doesn't make a bad place to work by itself, but it is crucial to know if you've had any normal work experience anywhere else.

Explore other reviews about Faithlife

5.0
May 16, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Powerful and tangible mission connected throughout the organization. Exciting growth opportunities across the business. Vision to develop as a modern technology company. New and experienced executive team leading change.

Cons

Modernizing all functions takes adjustment.

2
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Faithlife Response
2y
Thank you for sharing your thoughts about your experience! We're glad to hear you value our mission and are excited about growth opportunities across the businesses. We’re committed to developing as a high-tech company and are fortunate to have a dedicated executive team leading the way. Your feedback is valuable as we continue to drive positive change across the organization. We're here to support you and work to create an even better employee experience.
3.0
Feb 3, 2024
Recommend
CEO approval
Business Outlook

Pros

For a long time Faithlife was the Christian software company, and there are tons of incredibly skilled software engineers, QA, product people there, and literally everyone I interacted with was awesome. Faithlife's founder and initial CEO was a Microsoft Software Engineer and he created a culture that values technical excellence and growth greatly. Technical debt was rarely suffered for long and engineers were afforded great leeway (and expected) to improve and modernize applications and tooling. Note that I don't know if the above has changed. Team leads are always open to engineers taking the lead on new feature development and developing leadership experience. Moving between teams is a regular occurrence and the relationship between development teams are often extremely good and team coordination and cooperation is generally really good. Team leads are well trained and the ones I had experience with were great at leading theie teams both technically and from a more leadership oriented approach.

Cons

The elephant in the room: the 2022 layoffs were very rough and brought a lot of management and leadership issues to everyone's attention. Faithlife has always been a mission driven organization but it isn't clear that the mission is embraced by the ownership of the company as it is by the rank and file. There is tension between it's stated mission and it's profit driven nature, and how that factors into the decisions the company makes. The departure of the founder/CEO Bob Pritchett brought with it a lot of cultural changes and uncertainties (and layoffs) and made it feel like that tension was leaning a lot more in favor of profit goals over mission. The above is purely my observations derived from my own feelings. If you're not a Christian of some flavor you will likely be uncomfortable working hear given the company's mission; though ironically I had fewer conversations about faith here than anywhere else I have ever worked. There was definitely a pressure to try to make the company more friendly to non-believers but it kind of made it weird for those who were (maybe an over correction). On-call rotations were pretty demanding for some teams with engineers being on call one week a month or even more frequently, and being responsible for services and applications they didn't touch as part of their day to day responsibilities. Likewise given the nature of the software being on call often meant being woken up at odd hours on Friday, Saturday, or Sunday and being unable to attend your own church services. Being a remote employee was actually a better experience prior to Covid rather than after. A lot of social activities were remote friendly pre-covid (and handled well) while post covid many simply stopped happening altogether. Faithlife rewards being broadly capable as an engineer over being really experienced and deeply knowledgeable in a particular area. Not necessarily a con, but still a point to mention. It can be really hard to stand out and get promoted to a higher tier Engineer role. Faithlife's expectations for the software development roles are really, really high, and given that there are so many extremely skilled engineers it can be tough to move up. Pay and benefits aren't really competitive with the sheer skills and responsibilities expected for the role levels.

9
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