Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Figure

      Engaged Employer

      Figure reviews

      Beyond Impressed! - CSA - Customer Service Associate Figure Employee Review

      5.0
      Oct 14, 2025
      Csa - customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Organized, incredibly helpful Training team. Very supportive and knowledgeable -Thorough, friendly, helpful, and supportive HR/People's operations team. -Super impressed with how the company introduced us to our managers and higher-ups. It made me feel important and valued as a new hire and I appreciate that. -Everyone is so kind and helpful. No matter who I talk to for help, whether they are managers, team members on the floor, or trainers, everyone is super supportive. I have never worked in a place that fostered such a friendly workplace environment.

      Cons

      -A bit overwhelming, I wish there was more training for immersion. I still feel like I need more support and experience, HOWEVER, I think that everything will be alright regardless, since the team is so incredibly helpful and supportive.

      avatar
      Figure Response
      7mo
      Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with the team and training process. We appreciate your thoughts on improving the onboarding and immersion period - feedback like this helps us continue to enhance the experience for all new team members.

      Explore other reviews about Figure

      5.0
      Jun 15, 2026
      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been with Figure for 5 years, starting as an Associate Engineer and growing into a Senior Engineer. This company has genuinely changed my life and helped me build the kind of future I dreamed about when I was first starting out in college. I’ve worked alongside truly excellent engineers, been given meaningful growth opportunities, and have been more than fairly compensated along the way, including raises that kept my pay highly competitive even between promotions. The work is engaging, challenging, and keeps me sharp. The culture is one of the best parts of the company: a rare blend of fast iteration, high ownership, strong engineering talent, and controlled chaos in the best possible way. Figure moves quickly, embraces emerging technology, and continues to grow without losing the energy that makes it exciting to work here.

      Cons

      The pace may not be for everyone. Figure has a startup-like culture where things move fast, priorities can shift, and teams are expected to adapt quickly. I personally find that refreshing and motivating because it keeps the work from becoming monotonous. However, people coming from environments where change is slower or processes are more rigid may need time to adjust.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Figure jobs | Figure salaries | Figure benefits | Figure interviews
      Figure reviewsFigure CSA - Customer Service Associate reviewsFigure review