What Happened Here? - Anonymous- Salaried Staff Forward Financing Employee Review

2.0
May 16, 2024
Recommend
CEO approval
Business Outlook

Pros

- Benefits are strong - Work from home - The employees beneath senior leadership are smart and amazing people

Cons

Forward Financing used to be a place that was genuinely “people first” and a great place to grow your career, but unfortunately over the past 6+ months their philosophy has changed to a “profit over everything” model which has come at the expense of their people. This would be acceptable if they were making smart business decisions, however they have empowered decision makers who have no experience whatsoever. For example, the person leading sales is a former director of HR who has zero sales or industry experience. When leaders don’t understand product, process, or industry they resort to heavy micromanagement and uneducated, poor decision making. Morale within the company is hitting new all time lows each week, and those not laid off are starting to flee. The CEO has his head buried in the sand and is letting his best friend (the president) run the once great company into the ground. There have been numerous quiet layoffs the past 6 months, as the company has made the strategic decision to outsource jobs to the Dominican Republic for cheaper labor. One of the company OKRs this year is to “hire 90% in the DR” and they are expecting US employees to celebrate that. My recommendation is to not walk, but run away from this company when considering employment.

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Forward Financing Response
2y
Thank you for sharing your thoughts and experiences with us as a former employee. We appreciate your comments and are glad to hear that you valued the colleagues you worked with, as well as our benefits and flexible work environment. Taking care of our people is a top priority for us and is fundamental to our people-first culture. While it's true that we are a for-profit business, we are committed to balancing our business goals with the well-being of our employees, recognizing that both are essential for success. In terms of our leadership, we continually refine our criteria and processes for promotions to ensure they are equitable and effective. At Forward, we value leaders who demonstrate humility, strong communication skills, problem-solving abilities, and the capacity to empower and build strong teams. We have also recently hired a leader to build out our Learning & Development function to support the growth of our team. Since our inception, Forward has been headquartered in Boston with a robust subsidiary in the Dominican Republic. To clarify, this is not outsourcing; we have over 200 employees in the US and over 200 employees in the DR, all operating as one team. Any adjustments to our team are made for reasons that do not involve reducing headcount in one location to increase it in another. We are committed to being an employee-centric company, and our low voluntary attrition rate reflects this commitment. Thanks again for sharing your thoughts. We wish you the best in your future endeavors.

Explore other reviews about Forward Financing

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great overall company culture fully-remote flexible

Cons

High velocity role can be a bit challenging at times

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Forward Financing Response
1w
Thanks so much for the great review! It’s wonderful to hear that our remote work flexibility and company culture have been such highlights of your experience at Forward. We also appreciate your honesty about the pace of the work. Things certainly move quickly around here, which can be challenging at times! If that fast pace ever starts to feel a bit too heavy, please remember to lean on your team or chat with your manager so they can help you balance the workload. Thank you for being such a great part of the team!
5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The possibilities are endless when it comes to building your career and story at Forward. Significant runway to develop, reshape the business lending landscape, and receive the support from peers and leadership. One of the most collaborative and positive environments I've ever experienced where there are no silos with a flat leadership structure. Everyone is approachable, having fun, and is looking out for you. Never a dull moment and I always look forwarding to celebrating with everyone in Boston.

Cons

None that I can think of!

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Forward Financing Response
1mo
Thank you so much for sharing your perspective! Giving people the space to actually shape their own career and make a real impact on the business is something we really care about. We're also happy to hear the team dynamic feels so open and connected. We try hard to keep internal barriers out of the way so people can work together and support each other across the entire company. Knowing you feel that genuine backing from both your peers and leadership is fantastic. And we couldn't agree more about our Boston events - catching up and celebrating in person is always a highlight! It's great that you don't have any cons to share right now. If you ever do think of ways we can keep improving, our door is always open. Thanks for being part of the team!
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