Great place overall, could be better - Retail Store Manager Goodwill Employee Review

4.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are available to almost all team members Compassionate leadership Involved leadership and HR Autonomy and support Opportunity for growth Scholarships and other offerings Lots of internal training

Cons

Restricted time and labour resources Asked to do a lot by those somewhat unfamiliar with the role Communication and transparency could be improved, better understanding what each department is doing and how they contribute to mission. Too reactive/doing a lot of things poor -okay versus proactively doing less things but well - excellence Benefits coverage isn't great, dental, therapy, optician especially Compensation is difficult to understand

Explore other reviews about Goodwill

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Mission is impactful, exposure to more training and skills, team environment, great way to gain experience

Cons

Low pay compared to competitors within job market, outreach events after hours and on weekends, framework for growth not clearly established

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Work fulfilling both physically and socially, dealing with donors and fellow employees for this retiree and former legal and business professional.

Cons

Creepy, clannish, petty, and cultish management is more interested in humiliating others under the guise of "following rules" many of their own making than in ensuring that the work facility is properly equipped to handle daily workflow. Communication nonexistent. Managers pop in and out, apparently stationed at some secret location.  Robotic replies to legitimate work questions when they weren't out-and-out nasty.  I've occasionally dealt with this sort of folks, but never an entire collection of them cheering each other on as might appear in some deleted scene from "One Flew Over the Cuckoo's Nest." Poisonous and bizarre. Recommended only for the Abnormal Psychology student.

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