Helping people with dedicated coworkers, but in-house training needs improvement - First Year Tax Associate H&R Block Employee Review

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Feels good to help people. Many co-workers are very dedicated

Cons

Online training and beginning of year training was excellent. Training in-office lacked direction, but that had more to do with the one doing the training than the ethics of the company

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H&R Block Response
5d
Thank you for sharing your thoughtful feedback. We’re glad to hear how meaningful it felt to help clients, but we also appreciate your honest and actionable insights on in-office training and BlockPro improvements, We will be passing this to leadership to improve.

Explore other reviews about H&R Block

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and enjoy helping clients

Cons

Long hours, especially at the end of tax season

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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