- Industry expertise gap: Leadership would benefit from deeper HCM-specific experience and/or stronger investment in formal HCM professional development (e.g., CPP/SHRM) to support more informed decisions that affect employees and clients.
- Visibility-driven advancement: Career growth can be influenced by visibility and relationships, and the promotion path isn’t always clear or consistent.
- Benefits: Benefits feel costly relative to coverage, and more meaningful enhancements to plan options would be appreciated. Benefits communication sometimes focuses on utilization guidance (ER vs. urgent care) rather than expanding coverage options. PTO policy is lacking.
- Training: No clear training paths for job specific roles. More of a general training that is rolled out to every role.