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      HUB International

      Engaged Employer

      HUB International reviews

      Toxic environment with excessive micromanagement and bureaucracy - Personal Lines Account Manager HUB International Employee Review

      1.0
      Apr 3, 2026
      Personal lines account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Adequate pay, I can't think of any other pro

      Cons

      Toxic work environment. Management doesn't mini manage, the micro manage. Training for their Standard of Procedure very substandard. They have so many rules about how to enter an activity, how to write up a policy (they have you or the client fill out a questionnaire which is basically all the questions an application would have and enter that into the clients file) then you have to fill out an application with the same questions to write the policy. This corporation has a meeting for everything. They have no idea what an insurance agent is supposed to do to write business, they just care if you do a ton of paperwork and activities instead of just proceeding with issuing a policy and putting a simple activity in the program.

      avatar
      HUB International Response
      2mo
      Thank you for sharing your experience. We're sorry to hear your time at HUB was a difficult one. The concerns you've raised around management, training, and day-to-day processes are important to us, and this is not the experience we want for our team members. We will take this feedback seriously as we continue to look for ways to improve. We appreciate your candor and wish you well in your next chapter

      Explore other reviews about HUB International

      5.0
      Jun 23, 2026
      Intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great environment and a great place to learn insurance basics

      Cons

      No cons I can think of

      2.0
      May 19, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, health insurance benefits.

      Cons

      I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

      2
      avatar
      HUB International Response
      2w
      Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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