Pros
Easy work, plenty of overtime available if you want it, excellent benefits if you can manage to get and keep them, extremely lenient dress code
Cons
Extremely high turn over rate and with GOOD reason. Accepted a position as captioning assistant. Everything on the surface SOUNDS awesome but BEWARE!! There are so many rules/regulations that are not fully disclosed upon hiring that it'sb really an intricate web effectively designed to prevent you from being able to access these wonderful full time benefits. Warning signs that I initially ignored: continual training classes, sign on bonus, abundant in house "promotions" mentioned repeatedly during orientation, a dress code policy a few sentences long vs an attendance policy that is EIGHT pages long. "Tardy policy " has a magic number that is not disclosed to the employee until they are on the brink of being fired and tardy is ONE SECOND late. All those awesome in house promotions? Why is that?? Why are those upper management positions constantly open? Let me tell you its not from a growth explosion in the company. Why a sign on bonus? Referral bonuses and the like? Because they can't keep employees and management couldn't care less about employees being human beings and all you ever will be is an operator number. Earn those amazing sounding benefits and see how quickly you are targeted for an excuse to lose them. Take a look at the employee board and see how few people there have acquired even one star indicating a full year of employment. I personally self retired from a professional background, have a solid work ethic and was a stellar employee with excellent daily monitor scores as well as monthly speed/accuracy test scores. Didn't matter in the least when they decided to terminate me 20 days after receiving full time benefits and five days before Christmas. Don't be fooled by the great presentation when you apply and don't make the mistake of disregarding all negative reviews as " just another disgruntled ex employee" and lastly don't expect anything but a typical canned response from the corporate office in Nebraska if you attempt to take your concerns past the original call center when you are hired. All of the hype about valuing employee feedback is ONLY hype. I would never recommend working here to anyone I genuinely respected or cared about and am sorry I wasted my time instead of investing it with a company where there might have been a legitimate future.