I love working for this company - Customer Care Specialist HeliosX Group Employee Review

5.0
May 11, 2023
Recommend
CEO approval
Business Outlook

Pros

I enjoy working in a start up environment, I thrive on new innovative ideas and taking challenges head on as we grow and acquire more customers. This company has allowed me to grow professionally, as someone coming into this business with no prior experience in the medical, telemedicine, or business world I have learned more in the past 3 years than I've ever learned in any previous job I've been in. I couldn't thank this company enough for the platform and opportunity I was given to progress in my career.

Cons

You need a lot of patience! Great works takes time, and even though human instinct is to want something instantaneously it's good to remind yourself that things that time and need to be prioritized accordingly.

Explore other reviews about HeliosX Group

5.0
Jun 10, 2024
Recommend
CEO approval
Business Outlook

Pros

The team here are incredible, everyone is very collaborative and really care about the customers. I can honestly say this is the best company I've worked for.

Cons

There have been some changes in senior leadership but that doesn't really affect myself or the team in our location

4
3.0
Oct 7, 2025
Recommend
CEO approval
Business Outlook

Pros

No real technical skills needed. Remote with full benefits/team leads can be helpful. Gift cards are awarded every 90 days or so for productivity. All equipment is provided. Office supply stipend. Low volume = low stress. High volume = high stress.

Cons

Daily/weekly quota can not be front loaded meaning you have to be active constantly instead of doing your work ahead of time and enjoying remote benefits like other companies. U.S. agents work with agents from other countries who are held to a lower standard/quality of work than they are. Call volume can be high at times. Overtime is rare. Leadership can be incompetent at times. Time spent is valued over productivity.

1
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