I love my job! - Inbound Customer Service Representative Ken Garff Automotive Group Employee Review

Working as a Listening Agent has been a really positive experience for me. I enjoy being able to work from home, and having every other Saturday with Sundays off makes the schedule convenient and manageable. The training was fun, interactive, and very helpful — the trainers made sure I fully understood the systems and felt confident before taking calls on my own. It’s been a great opportunity to build my customer service skills while learning how to manage multiple systems at once. I also appreciate that managers are always available during shifts if support is needed. There are opportunities to grow within the company, and overall it’s a fun, supportive, and flexible place to work.

Benefits are a bit expensive.

Pro tech program is nice and it’s a pretty good work environment

Questionable management decisions and the slogan “we hear you” pretty much only applies to the customers not their own people