A focus on all the wrong things - Anonymous employee KeyBank Employee Review

1.0
Jan 4, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Banking meets the needs of clients Ample vacation time

Cons

Micromanagement, destruction of trust-based meritocracy, and vindictive executive management behaviors destroyed the functional product design culture of the Washington, DC office to the degree that 80+% of staff has turned over of their own accord. What was once an imperfect albeit highly functional environment, a collaborative group of decent people designing and releasing software each sprint, was turned into a place where one had to worry more about pleasing inexperienced digital senior executives who spent time tracking salaried employees out of office time in a spreadsheet rather than setting intelligent KPIs or strategic goals. If you are an engineer, designer, product manager, or skilled digital professional, be warned.

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5.0
Jun 3, 2026
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Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- 7% 401(k) match (although only funded once a year) - $500 Wellness credit to use towards a gym membership, new work clothes, college tuition and so on. - Not too pad when it comes down to PTO policy.

Cons

- Extremely old technology. - Bad products (it’s hard to sell when your products are simply bad). - Everything takes twice as long to happen at KeyBank (when it comes down to processes). Everything is manual, nothing is automated. - Commission pay is all over the place, extremely hard to understand and unreliable. There are so many rules about what qualifies for commission and what doesn’t that it’s hard to keep up. - As a licensed banker, you will compete with your non-licensed teammates for investment referrals. - Cheap company. Instead of hiring more people, they will use a Private Client Banker at the teller line if needed. - Banks open Saturday. - Paperwork for every single small thing. - Commission pay for licensed bankers is at the mercy of your Private Client Advisor. If they forget to add your name when closing an investment deal, you get nothing. It happens quite often in every single branch. - Expensive health insurance plans. - Not a lot of growth opportunities if you aren’t in WA or Ohio.

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