Toxic pressure and high turnover - Anonymous employee KnowBe4 Employee Review

1.0
May 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product has some strong aspects, but it’s ultimately outdated, and customers are already planning to replace us at their next renewal.

Cons

The new CEO has been very difficult to work under. There’s a lack of structure and clear vision, and he hasn’t been able to inspire the team. Instead, the focus has shifted to constant pressure to perform, which often feels excessive. My manager is worried about job security, and that stress trickles down to the rest of us. I have been shouted at and more. HR won't do nothing. Turnover has been extremely high—people are leaving left and right. Someone I spoke with last week is already gone, and several more are expected to leave soon. Many of the new hires seem to have prior connections with the CEO or other managers, and it’s obvious who’s in the inner circle. Customer complaints are increasing, making it hard to stay motivated. Competitors are ahead, and we’re often asking customers to wait for features that take a long time to deliver—and don’t always work as expected. Instead of focusing on fixing issues, the company seems more focused on letting people go. This is a very toxic place.

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KnowBe4 Response
4d
We’re taking steps to make KnowBe4 the best place to build a career. If you’d like to share specific feedback, please connect with us at peopleops@knowbe4.com.

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5.0
May 22, 2026
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Pros

A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

Cons

Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

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KnowBe4 Response
4d
We’re glad to hear you feel supported! Open communication is a huge priority for us — and feedback like yours keeps us motivated. 🤗
3.0
Mar 31, 2026
Recommend
CEO approval
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Pros

Good coworkers. Work-life balance is essential, even outright encouraged by management. Lively culture. Unlimited PTO. And I mean actually unlimited; as long as you get your work done on-time, they don’t care how much PTO you take, within reason. Truly, it’s the best PTO policy I’ve ever had at a company.

Cons

No more CoLA. No more monthly bonuses. Not a salesperson, but I do know the compensation has been significantly reduced. Just last year, FIVE enterprise sales reps staged a walkout and never came back. Raises are also paltry compared to what they used to be. Base pay is significantly below market average, and the company can no longer use their now-gutted bonus system as an excuse anymore. Pay your employees what they deserve. It’s inexcusable. Clearwater office is being neglected. Don’t be surprised if they sell the building and move the HQ to elsewhere in the Tampa Bay Area. Not a huge deal by itself, but I know it would end up being a big inconvenience to some people.

5
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KnowBe4 Response
1mo
Everyone can use a little bit of feedback, and we appreciate yours. We would like to hear more, so if you’d like to share additional feedback or details, please email us at peopleops@knowbe4.com and we’ll make sure it reaches the right team.
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