Honestly, where do these good reviews come from? And where do the bad ones keep disappearing to? - Operations Analyst Lower Employee Review

1.0
Nov 5, 2021
Recommend
CEO approval
Business Outlook

Pros

You can make fast friends with your coworkers. There are frequent happy hours, free lunches and t-shirts but that is to boost morale which is pretty much non-existent. Casual dress if you wear the very affordable and comfortable branded t-shirts. Smith’s Mill office is nice and holds incredible potential - just not all the employees. On site barber - who is very talented and an incredible person. If you have tattoos/piercings you don’t need to cover or remove them. You can go negative in PTO if it is approved (typically is)

Cons

You find out about MAJOR changes from employees from different departments before management announces. Management does not have open communication regarding your position, growth opportunities or job security. ‘Promotions’ are given without pay raises because “that’s the base pay and you were hired making more than others”. Management says you’re being greedy if you ask for a raise. Every department is a frat house - not just sales. Very clear and obvious favoritism toward certain employees. How do you commit time theft and say you clocked 20+ hours of OT but are never in the office and your team lead AND supervisor can see your performance numbers are garbage? How do you have a job after that? EXTREME micromanagement - to the point of planning each employees day to the hour… that’s excessive. Too many meetings that are repetitive and not related to your job. Friday morning meetings are mostly for sales, and there is never any clear agenda or planning. More mens restrooms than womens because “there are more men in the office” - that’s a direct quote from HR. NO JOB SECURITY - a friend was recognized for top producer of the month in the morning and got laid off at 4:30 that same day for ‘performance” (note: this was the beginning of their mass layoffs) Once upper management realized they had grossly over hired, they raised daily and weekly performance expectations to an almost unachievable number to have the layoff excuse for performance. Required overtime. Friends who still work there have expressed how almost every perk of working there is now gone. The Smith’s Mill office is not super close to many lunch spots - and there is VERY little fridge space to store a packed lunch.

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Lower Response
4y
Thank you for taking the time to write a review. We appreciate all of the feedback you provided and use these items to help improve team member experience and communication across the organization.

Explore other reviews about Lower

5.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

-incredible earning potential -supportive management that cares about the LO's -All the tools supplied to succeed -Great work culture, lots of fun events -Communication between team members

Cons

- sometimes files take longer than expected to close - unexpected variables in the loan process

1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There are limited pros working at Lower. Based on my experience, I would only recommend working here if you're new to the industry. Get licensed, learn the basics, and leave after a year.

Cons

If you have been in the industry for more than a year, you know products, you know guidelines, you know how to sell. That said, find a company with a comp plan that makes sense with a rate sheet that actually benefits the consumer. Ironically, rates at Lower at the Highest in the industry. You'll be asking borrowers to take on a 30-year-fixed -rate mortgage that's 50bps (or more) higher than the industry. On top of the higher pricing, you get paid a fraction of what other loan officers make. Instead of $20K/mo commissions, you'll be making $3K at best. The hourly rate is a recoverable draw so you're making $60K while other loan officers are making $200K+ per year. If that wasn't enough, your loans will sit in process FOREVER. No one knows what's going on. From VP to processor, there is zero communication. Loans will fallout left and right.

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