Enjoyable job with a supportive leadership team - Customer Success Manager (CSM) Lytx Employee Review

I have been with Lytx for the past 9 years and I truly enjoy working here. We use the latest AI tools for our developments. We recently did an AI hackaton within technology organization to embrace AI driven solutions. One thing that stands out for me is the people culture within the company and all the fun events arranged throughout the year.

I cannot think of any cons

Healthcare benefits are great. There are a lot of passionate, hard-working people across the company.

Great people are leaving, signs of a business in decline. Direction of the company and outlook for the future is bleak. Years spent sitting on the sidelines collecting money and patting ourselves on the back has resulted in the current market positioning and has allowed our competitors to make a big run at our expense. It might be too late to recover, especially if we continue to increase and promote middle management from departments with history of negligence and apathy for the customer experience. There’s a business to run, but without customers there won’t be any business…