Pros
The project was ultimately successful. MedSR has a history of strong consultants who were known for their expertise in training and go-live support. The team lead was phenomenal, providing excellent guidance, support, and leadership throughout the project. Despite challenges, the team was able to complete the project effectively.
Cons
The trainers selected for this project did not include the company’s top consultants from previous projects, raising questions about the selection process. It appeared that selection was based more on familiarity or personal relationships rather than expertise. Some trainers felt intimidated by the consultants and created a negative atmosphere by spreading false information before the team arrived. Incorrect information was deliberately given to consultants, seemingly to undermine credibility and performance. There may have been a lack of diversity in trainer selection, whether intentional or not, which could have impacted team dynamics and fairness.