Great on paper, decent interview but managers have terrible execution. - Team Lead Mud Bay Employee Review

1.0
Mar 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Great customer base especially the neighborhood dogs. Great discount. The owners are terrific. Excellent products.

Cons

Low wage for leads who do the same work as asms and don't have the perks. Expectations are a constantly moving target. Clique ish management will work hard to get rid of you don't 'fit in'. Plenty of age jokes from my manager despite my request for them to check themselves. Nepotism abound while pitting staff against one another. Terribly toxic environment beginning on day one. Everyone became suspicious and afraid they'd loose their job. I was the example who solidified their fears by getting fired when I refused to reprimand a staff member for walking his dog (for 3 minutes while fully staffed) off break.

Explore other reviews about Mud Bay

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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