Pros
The absolute best group of people I have ever worked with IN STORE. The folks who work on the front lines with customers and their pets are SO hardworking, kind, fun, genuine, and all around great coworkers to have. You get to pet a lot of sweet doggos and cats, which is really fun. You also create great connections with customers, which makes the work feel very meaningful.
Cons
The upper exec's and upper leadership is the WORST I have ever encountered. They quite literally lie to their employees. The company is in millions of dollars of debt because the exec's made bad investments (opened too many stores, tried to start an app that never got used, continuously tried to start side business ventures like grooming and compostable poop bag businesses that they could not afford) and now the store staff (who are the lifeblood of the business) are the ones who are suffering the grave consequences. They are currently forcing staff out by making them sign legal documents to either cut their hours or take terrible severance pay so they do not have to pay unemployment after they let staff go. The docs also make it so you can't sue Mud Bay later on. They are not allowing staff to discuss these documents with one another and trying to silence them. All the while, they will not share how the execs are making cuts and sharing in the weight of the hardships. (Because those higher ups aren't suffering. They're making the stores pay for their bad decisions. Classic corporate greed.) Oh, and to the Visual Merchandiser Team - You all are micro-mangers who tell stores exactly how to display products and are entirely out of touch with what actually happens in stores and you are RUDE. You can be nice to the people whose space YOU are in. Your jobs are literally useless - if anyone should be getting laid off, it's you. Maybe in a few years they'll have flushed out the bad leadership and promoted people who actually give a damn about this company and it will be a great place to work again. But right now, it's a huge, legal mess and they don't deserve the great staff they have in stores.