Unrecognizable. Imploding under terrible leadership. - Senior Operations Manager PagerDuty Employee Review

1.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive relative to many companies in the space. Base salaries and total compensation packages are generally strong, and pay tends to be the primary reason many employees stay as long as they do.

Cons

Employee turnover has accelerated significantly in recent months, and morale across the organization is extremely low. It’s only Wednesday and three colleagues I work closely with have already shared that they’ve submitted their resignations this week. At the current pace, it’s difficult to imagine that many of the people I work with across sales, finance, legal, or operations will still be here six months from now. A major driver of this attrition is the leadership environment. The leadership team consistently struggles with both strategic clarity and people management. Priorities change frequently, initiatives are launched and then quietly abandoned, and teams are often asked to pivot without a clear explanation of how the new direction is expected to be executed. Decisions tend to feel reactive rather than well-considered, and communication from leadership often comes across as combative or dismissive rather than supportive or collaborative. The situation has become more unstable following recent significant layoffs. The CEO has indicated that additional workforce reductions are likely and that the company intends to rely more heavily on “AI” to perform work that is currently done by employees. However, there has been little evidence of concrete planning, tooling, or operational redesign that would realistically enable AI to replace even many entry-level responsibilities. The combination of ongoing layoffs, unclear strategy, and an increasingly strained leadership culture has created an environment where many employees are actively looking for opportunities elsewhere.

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

3.0
Feb 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Colleagues are intelligent, supportive, and the workforce is very diverse, with a strong culture of collaboration. The company is forward‑thinking in its use of AI and innovation. Overall compensation and benefits are very competitive.

Cons

This environment isn’t for the faint of heart. You’ll push beyond your limits, and the work never really stops. There’s always a light at the end of the tunnel, but it often feels just out of reach. One year here can feel like five. The pace is relentless, and it’s easy to feel overwhelmed. The AI strategy has strong potential, but it urgently needs clearer guardrails. The stock performance hasn’t been ideal, and the company would benefit from slowing down to recalibrate. There are far too many meetings devoted to information that is already clearly visible on the dashboard. There are wellness days, which is appreciated, but the fact that they feel essential highlights how intense and draining it is.

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