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      PagerDuty reviews

      Entitled Employees/Senior Management Woes - Anonymous employee PagerDuty Employee Review

      1.0
      Feb 28, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      For entry level or early career employees, this is a good place to work since they don't know any better and are impressed by catering and the appearance of good cultural values. You can see this reflected in the multitude of reviews talking about food, working from home whenever they want, autonomy, vacation time, and other nonsense.

      Cons

      Want to know why PagerDuty is a great place to work and for whom? Leadership is largely ineffective preferring to keep employees happy (enable their entitlement, bend over backwards when they complain about absolutely anything - which is a lot) to get the awards for best place to work (hard to recruit if your workplace ratings are poor). Middle management is struggling to effectively manage and hold their teams accountable, resulting in employees having a stranglehold on their managers. It is difficult to move out non-performers or unqualified employees leaving managers frustrated and incapable of being able to build solid performing teams. Most director level managers want to leave PagerDuty because when they attempt to implement real change they get a lot of pushback and don't get the support they need from leadership or the People team. There are some employees that have either sabotaged newcomers ability to be successful or have bad mouthed and ostracized them when they have tried to change the status quo. How can they do this? Because leadership favors a particular group of loyalists despite their inexperience. This is not isolated to a team or two; it is pervasive. Many employees are promoted without qualifications. So if you are early in your career and want an opportunity to learn on the job, work at your own pace, come and go as you please, refuse to learn from those with more experience, then this is your deal. If you are at the director level, you will struggle to make an impact and should look elsewhere where your experience will be respected and valued.

      avatar
      PagerDuty Response
      6y
      Thank you for taking the time to share your experience. We appreciate and value your input as an employee, which has been our driving force in creating a People First culture in which all Dutonians can thrive. We are growing quickly which presents its challenges. Our leadership team is committed to providing the support that every Dutonian needs to feel empowered in their work and careers here at PagerDuty. We're dedicated to building an inclusive workplace that represents the real, everyday people we support around the world. I’m sorry you feel there may be a negative impact and I encourage you to reach out to me directly through email or Slack so we can work together and find a solution. Our intention is to make PagerDuty the best place you have ever worked. Thank you again for your insight. It helps us make PagerDuty a better company for everyone. - Zarah, VP of People

      Explore other reviews about PagerDuty

      5.0
      May 14, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

      Cons

      Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

      3.0
      Feb 14, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Colleagues are intelligent, supportive, and the workforce is very diverse, with a strong culture of collaboration. The company is forward‑thinking in its use of AI and innovation. Overall compensation and benefits are very competitive.

      Cons

      This environment isn’t for the faint of heart. You’ll push beyond your limits, and the work never really stops. There’s always a light at the end of the tunnel, but it often feels just out of reach. One year here can feel like five. The pace is relentless, and it’s easy to feel overwhelmed. The AI strategy has strong potential, but it urgently needs clearer guardrails. The stock performance hasn’t been ideal, and the company would benefit from slowing down to recalibrate. There are far too many meetings devoted to information that is already clearly visible on the dashboard. There are wellness days, which is appreciated, but the fact that they feel essential highlights how intense and draining it is.

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