bad leadership at most levels - Technical Support Engineer Pendo Employee Review

I've loved working at Pendo — the people are great, the company treats you well, and there's a lot of purpose & vision driving everything.

Challenging to maintain work-life balance at times.

Talented coworkers. Benefits aren't terrible.

Executive leadership significantly damaged employee morale through the CE transition. Feedback from experienced employees was repeatedly solicited but rarely reflected in decision-making, creating a perception that outcomes had already been decided. The transition expanded responsibilities, reduced role clarity, and introduced new tools and processes before they were fully ready. What was once a strong culture of collaboration and employee input shifted toward a top-down approach that left many employees feeling unheard. Combined with inadequate enablement, lack of tactical training, and increasing expectations, this contributed to declining trust in leadership and the loss of experienced talent. Leadership repeatedly emphasized that employees needed to embrace the new direction, but there was little willingness to meaningfully incorporate feedback from those doing the work every day. The message that's been received is "get on board or move on." Unsurprisingly, many talented and experienced employees have left. Given the continued decline in morale and trust, it is difficult to see that trend reversing anytime soon. Raise the hiring bar for enterprise sales talent. Too many hires have not demonstrated the level of competency required for the role. Strong technical teams can only compensate for weak sales execution for so long.