Talent Leaving, Leadership Lost the Plot - Anonymous employee Pendo Employee Review

1.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Talented coworkers. Benefits aren't terrible.

Cons

Executive leadership significantly damaged employee morale through the CE transition. Feedback from experienced employees was repeatedly solicited but rarely reflected in decision-making, creating a perception that outcomes had already been decided. The transition expanded responsibilities, reduced role clarity, and introduced new tools and processes before they were fully ready. What was once a strong culture of collaboration and employee input shifted toward a top-down approach that left many employees feeling unheard. Combined with inadequate enablement, lack of tactical training, and increasing expectations, this contributed to declining trust in leadership and the loss of experienced talent. Leadership repeatedly emphasized that employees needed to embrace the new direction, but there was little willingness to meaningfully incorporate feedback from those doing the work every day. The message that's been received is "get on board or move on." Unsurprisingly, many talented and experienced employees have left. Given the continued decline in morale and trust, it is difficult to see that trend reversing anytime soon. Raise the hiring bar for enterprise sales talent. Too many hires have not demonstrated the level of competency required for the role. Strong technical teams can only compensate for weak sales execution for so long.

Explore other reviews about Pendo

5.0
Mar 13, 2026
Recommend
CEO approval
Business Outlook

Pros

I've loved working at Pendo — the people are great, the company treats you well, and there's a lot of purpose & vision driving everything.

Cons

Challenging to maintain work-life balance at times.

1.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

a paycheck, health insurance and nice coworkers

Cons

The company is facing significant risk, with four executive departures in the past five months. While the culture was strong in earlier years, repeated layoffs and missed sales targets have eroded what once made the environment great. The executive team is a disaster. The CEO, also acting as CMO, cannot set or maintain a strategy and spends his time on internal projects while marketing collapses. The CFO, now COO and acting CRO, oversees all customer-facing functions with zero experience, laying off staff and driving a transformation doomed to fail. The CPO survives only as a cofounder and is widely disliked by his team. The CLO, now also CHRO, has never led HR. Leadership is fractured, roles are filled based on tenure or personal connections, and the company has lost focus, direction, and any real sense of purpose. Adding a second round of major layoffs within a year highlights misaligned priorities. They’re laying people off but just spent many millions to fly everyone in for CKO—they knew another RIF was coming but the CEO chose a party over keeping jobs. Constant shifts in strategy create confusion and stall execution. Promotions appear driven more by tenure and internal connections than by results. These patterns have led to leadership decisions that overlook experience and qualifications, weakening overall effectiveness. In some cases, individuals with minimal field experience are placed in senior roles, raising serious concerns about how leadership capability is assessed. Case in point is the recent layoffs and reorg that combined pre-sales and post-sales.

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