Don't Get Comfortable - Senior Customer Success Outcome Manager Ping Identity Employee Review

1.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Before new CS leadership came in it was a utopia. I applaud them for hiring an SVP and minion with an obvious learning disability. That is both stunning and brave.

Cons

You will be laid off for no reason. In an attempt to cook the books, they'll juice the numbers by having big layoffs. Even if you get some real hardware at the Ping Oscars you'll still be a target. I was told week after week that all of our jobs were safe until that one tuesday when they weren't. We were at least given a phony opportunity to interview for jobs we already had. It was clear from the get go that we never had an honest chance, so that we were all dancing like little monkeys. I wouldn't recommend working there to anyone. Anyone still there I'd say it's time look for something else.

Explore other reviews about Ping Identity

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture statements are backed up with actions. It really is a great place to work. I should know, I was here, left, and now I came back to work for Ping a second time.

Cons

There really aren't any. Are there bad days at Ping? Sure... but they're out weighed by the good ones many times over. It's not perfect but the people who work here mean well and are generally very cool. So we figure out the solutions to the challenges together.

1.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Challenging work (largely due to poorly designed products) - Decent work/life balance

Cons

Leadership and culture. I was an IC and I had next to no trust in any leader in the organization, they were begrudgingly transparent (had to be forced to keep a pre-acqusition anonymous AMA). Very little overall direction within engineering org. Private equity strangling a once good company. Company with many remote workers hasn't had ANY in-person events in 3+ years. Retaining and acquiring customers being put ahead of anything else, this has resulted in WAY more overselling of the product than usual. This then falls at the feet of engineering to figure out how to make things work and is not a great position to be in. Beginnings of a blame culture around churning of customers, the company also apparently has now tied customer churn to some people's salary. So if a customer doesn't renew for a reason outside their control, they still lose compensation.

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