Supportive supervisors but scheduling changes can be tough - Ccustomer Service Representative QVC Employee Review

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

They recognize success stories and supervisors are typically supportive. They also give goodies during the holiday time which was really nice.

Cons

Trying to get a schedule change can be somewhat hard which is why I had to step away from the company.

Explore other reviews about QVC

5.0
Apr 30, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Welcoming team & good place to learn

Cons

Remote work made it difficult to build connections

1.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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