Supportive management but unprofessional coworkers - Patient Service Representative II Sutter Health Employee Review

Privilege to serve Sutter Health’s mission of improving healthcare across our communities and beyond. The organization is focused on a clear growth strategy, with meaningful investment in leadership and employee development. Competitive Total Rewards and a highly talented, mission‑driven workforce.

The pace and volume of work can be intense given the organization’s ambitious goals. At times, this can make maintaining work‑life balance challenging.

Good benefits. 401k match over 6% and decent PTO. Competitive pay.

My particular facility is being neglected and falling apart. Sutter management is obsessed with opening shiny new facilities to capture as much market share as possible. Anyone considering a job with Sutter should only do so at one of their newer or flagship facilities. Favoritism is rampant in this organization and friends of management can do as they please while everyone else is micromanaged. Leave of absence abuse is rampant among staff leading to staffing shortages. There's no parking, and you're harassed for clocking in a few minutes early or late. Your lunch break is timed to the minute. Flat career structure with lots of favoritism. Lots of staff members are forced to work mandatory overtime and miss breaks too as Sutter prefers to under hire to keep profit margins up.