DO NOT WORK HERE! I wasted 2 years here! - Passenger Service Lead Agent Swissport Employee Review

1.0
Jan 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Meeting new people that can potentially be friends with you in the long run.

Cons

This company does NOT care about anyone who works there. They will constantly remind you that you can be replaced. They lie about promised pay increase if you learn a lead position. They work you miserable hours but complain when you ask for a cab home after delayed flights. They require you to be in full uniforms but are fully aware that uniforms do not come on time so YOU are expected to buy it as a substitute. I worked here for almost 2 years with no annual review or pay raise as promised. MANY people before me left due to management, no pay raises, supervisors, childish staff, high school mentality. Management is HORRIBLE! I have watched 2 Account mangers come and go! As well as 2 supervisors. Andrew does not respond to issues within the company. Karl King is Rude, selfish, shows, EXTREME levels of Favoritism, disorganized, and unfair. The staff is looked upon as slaves and used until they breakdown and choose to quit. I am never one to complain about a company but I WOULD NEVER ALLOW ANY OF MY FRIENDS OR FAMILY TO WORK HERE.

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5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employer has good health insurance

Cons

Night time shift and day shift is limited

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a lot as an aircraft fueler, my manager at the time recognized my hard work and offered me a lead position. there was plenty of overtime and opportunities to explore different aspects of aircraft fueling. If I could I would definitely return to the company and get into management.

Cons

some employees I worked with made most of my shifts harder than they had to be. the job itself was easy and enjoyable for the time being even with call offs and no shows.

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