Changes not for the better - Account Manager TEN (Transportation Equipment Network) Employee Review

The company has be de-evolving in myriad ways since it was acquired by I-Squared Capital. Old senior mgmt was retained after buyout, which was a demonstrable mistake. They received millions of dollars through the ESOP acquisition by the PE firm so no longer have any incentive to competently run the company. C-suite is completely dialed out to a host of problems: Enrich, the new operational software program, has been in place for a year and still doesn't function at a basic level and doesn't not integrate consistently with existing company infrastructure. The customer portal is sluggish and glitches/crashed routinely which forces customers to call reps for help with basic functions like tracking leased trailers. Star Breakdown Service (SBS) has collapsed entirely; customers are routinely billed for repairs covered under their full service leases, wrong customers are billed for calls, it literally takes months for customers to get invoices for roadside issues and often the billing is opaque and nearly impossible for them to understand, which likewise falls back on their reps to deal with at the local level. There are no consequences to the employees at SBS for their failures and the branch personnel have to deal with the fallout of their incompetence and mismanagement. In fact, if reps complain too loudly about the problems with SBS senior mgmt brow beats them instead of making any attempt to address the problems. In addition, ISquared doesn't seem to care about these structural problems and instead has Star senior mgmt focused solely on acquisitions of smaller companies such as Cooling Concepts and NETs. I'm not at all optimistic about the future of this company on its present trajectory.