Prior to transferring... - Customer Experience Coordinator (CEC) TJ Maxx Employee Review

2.0
Oct 23, 2012
Recommend
CEO approval
Business Outlook

Pros

Provided you are in the right store.. TJ Maxx is an excellent company to work for. Prior to transferring, I loved the company and the values. I do not know if this is an issue with different regions, or the fact that I am in a politically based city, but since transferring my experience has been subpar at best. so I will list the pros prior to my transfer. Excellent opportunity for advancement, esp for coordinators. Flexibility Family type atmosphere. Team work driven, everyone helps everyone. Flexibility with scheduling (for hourly associates) Policy and procedure is implemented and enforced. Adequate training provided. Excellent benefits and paid time off. Hard work and strong work ethics paid off. Open door policy is used and enforced in a positive manner. Coordinator track for promotion to management. Open rapport with management in regards to flow of tasks needing to be completed.

Cons

Since my transfer, I can list plenty of cons starting with.. Being penalized for utilizing open door policy. I transferred to a store in which policy and procedure was literally tossed out window. Manager stopped speaking to me for months every time I voiced a complaint. Politically based store. It is about how well you talk the talk.. walking the walk isn't deemed necessary. No longer considered promotable. Not sure if it because I utilized the open door policy several times. Rapport with management is nonexistent. Discussing tasks needing to be completed was considered to be, and I quote verbatim "telling a manager how to do their job"<<<< This is when I realized I would not be promoted in this store and went back to school. The prisoners run the prison. Associates will quickly tell managers what they will not do and management says nothing to them about their insubordination. The associates who put forth valued efforts are penalized because "they should know better" than to act like everyone else. Team Player values are nonexistent. It is literally an "every man for themselves environment". Adequate training is not provided. Those coordinators who have been promoted are the type to never rock the boat. Manager at this store is can never be wrong. Dictator style of managing. In order to transfer to a different store of a lower volume where I know I would be easily promoted, I would have to agree to a substantial cut in my hourly wage of at least $3-5/hour. Hard work and strong work ethics are not valued. New scheduling system is a joke and a nightmare. High volume stores should have kept the Admin Coordinator position. Too much work for Ops Manager and 100+ associates.

Explore other reviews about TJ Maxx

4.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-flexible and accomodating hours - good partime job for college student - very neutral experience, but the fact that it wasn't terrible makes it a pro -10% employee discount

Cons

-lower pay than other retail places ($12 when I was there) - general cons that just come with retail (rude customers, boring tasks, etc.) - store is constantly being rearranged, and is also disorganized on purpose so customers have to search through/look at more things to find what they are looking for -CONSTANTLY having to push the TJ Maxx credit card and having managers literally walk by to make sure you are - can't wear t-shirts or any graphic tees including ones in the store (which always bothered me because if they can sell it I should be able to wear it)

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