Good pay and team support, but customer dissatisfaction - CSR II TTEC Employee Review

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay was good and the team support

Cons

Customer constantly anger because they felt scammed

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TTEC Response
1w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the pay and support from your team. We also understand your concerns about challenging customer interactions and recognize how demanding those situations can be. Feedback like yours helps us continue improving both the employee and customer experience. We wish you all the best in your future endeavors.

Explore other reviews about TTEC

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good atmosphere with nice people

Cons

- fully onsite work - hard to get promotion

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TTEC Response
2d
Thank you for sharing your feedback and for your time with TTEC. We’re pleased to hear you enjoyed the positive atmosphere and the people you worked with. We also appreciate your feedback regarding onsite work and career advancement opportunities. Input like yours helps us continue evaluating and improving the employee experience. We wish you all the best in your future endeavors.
4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Worked at home. All equipment was sent to me. Awesome managers and employees.

Cons

Computer messed up a lot. I had to call IT to fix it a lot. Had to meet your goal every month or you would get wrote up.

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