Toxic Culture, Zero Growth, and a Deeply Misleading Sales Structure - Business Development Representative (BDR) UserTesting Employee Review

1.0
Jun 30, 2025
Recommend
CEO approval
Business Outlook

Pros

The product has market recognition, and some colleagues on the ground level are talented and well-intentioned. Fully remote setup allows flexibility in daily scheduling.

Cons

Zero Career Growth: Despite hitting or exceeding quota consistently year-over-year, there were no clear pathways for promotion or advancement. “No cap on commission” was repeatedly promised but quietly undermined—quotas were raised arbitrarily and accelerator percentages were slashed without notice. Not a Meritocracy: Performance doesn’t matter. Promotions were political and based on favoritism, not results. Sales reps who hit targets were pushed harder without meaningful reward. Deep Ethical Concerns: Senior leadership openly instructed reps to input fake pipeline numbers for their top accounts—essentially cooking the books to look better to private equity investors. This wasn't a misunderstanding; it was a deliberate, top-down directive. Toxic Culture & Racism: I experienced racist remarks from colleagues that were brushed off by management when reported. There is little to no accountability for behavior that violates basic standards of respect. Private Equity Destruction: Since the PE acquisition, the soul of the company has been gutted. Decisions are made solely for investor optics—not for the long-term health of the business or wellbeing of the employees. Morale tanked and turnover skyrocketed.

Explore other reviews about UserTesting

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Really easy to get paid and find gigs

Cons

Screeners can be tough sometimes

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

remote and very chil, progressive in tech. good opportunity to learn about the ui ux industry

Cons

difficult to connect with people in a remote company, was not given much guidelines on how to work but could also be an opportunity to take initiative

See reviews by: Helpful|Rating|Date|All