All was going well, but then I was trying to do the job of more than one person. And instead of hiring more to the team to get ahead of the work and create efficiencies, multiple people from our team were laid off. And apparently from a few other key teams that provided daily support for the field folks. Yet the company continued to gain more field offices. I'm not sure how they expect to provide adequate support.
When I first started, the help desk did not have anywhere near enough people and you could sit on hold for a few hours waiting for someone to answer. I'm sure it isn't quite that bad, but I am just remembering that and wondering what it was like after the layoffs and the field folks trying to get help from these reduced departments.