Pros
Good product, Company lunches, remote work, stocked snack areas and beverage machines
Cons
High turnover, droves of new hires are brought in weekly, I have never seen anything like it! 100% AI monitoring, 1 minute late from break, your team lead or a supervisor will receive an alert and you will receive an occurrence, unplanned absence=occurrence, kid is sick=occurrence, need to get off because of an unexpected issue=occurrence. 4 occurrences and you are terminated. Inexperienced team leads are unable to provide actionable feedback for advancement, they do not listen to your calls or audit tickets, they have no real idea of the quality or amount of work performed by technicians; instead relying on AI metrics like # of tickets closed and time to close tickets, instead of quality of service.