Good company - Technical Support Engineer athenahealth Employee Review

3.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The compensation was solid, management was genuinely supportive, and I had the kind of colleagues and team dynamic that most people spend their entire careers hoping to find.

Cons

I made the difficult decision to leave my position to care for a seriously ill family member, a choice I don't regret, but one I wish I had navigated differently. In hindsight, pursuing a formal sabbatical would have been the wiser path, as it would have preserved my seniority and kept the door open for my return. Once my caregiving responsibilities concluded, I applied to return to the company four times. Each attempt was declined, with the consistent message that I would not be considered for any position. What made this particularly difficult to process was the contrast with my track record there. Strong performance reviews, positive relationships across the team, and a genuine commitment to the role. My former manager once said I would run into a burning building for a customer, which I've always taken as a reflection of how much I cared about the work and the people I served. It's a disappointing outcome, but ultimately a valuable lesson in understanding the long-term implications of how we exit, not just how we perform while we're there.

Explore other reviews about athenahealth

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing work life balance. Company really cares about making a difference in their offerings as well as outside of their 9 to 5.

Cons

People love the company so much they don't have much churn. Can be less opportunities to grow upwards (at least on the finance side).

4.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

- easy going work life balance - pay has gotten better - managers really care about making you successful

Cons

- Upper management seems to be a little out of touch with the team when crafting numbers and enacting change based on feedback - not a huge fan of the return to office requirements (3 days per week) but its manageable. If I lived further from the city, it would be more burdensome. - They make changes every year in the sales org which is normal but I feel like these changes turn my whole workflow on its head and force me to start from scratch. Take this point with a grain of salt thought because this is my first job out of college, so this could be the norm in sales orgs across the board

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