Is FactSet a good company to work for as a Client Support Engineer I?

Client Support Engineer I professionals working at FactSet have rated their employer with 4.2 out of 5 stars in 40 Glassdoor reviews. This is a higher than average score with the overall rating of FactSet employees being 3.9 out of 5 stars. Search open Client Support Engineer I Jobs at FactSet now and start preparing for your job interview by browsing frequently asked Client Support Engineer I interview questions at FactSet .

Does FactSet pay Client Support Engineer I employees well?

Client Support Engineer I professionals rate their compensation and benefits at FactSet with 4.2 out of 5 stars based on 40 anonymously submitted employee reviews. This is 24% better than the company average rating for salary and benefits. Find out more about Client Support Engineer I salaries at FactSet.

How happy are Client Support Engineer I professionals working at FactSet?

95% of Client Support Engineer I employees at FactSet would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Client Support Engineer I professionals have also rated FactSet with a 4.6 rating for work-life-balance, 4.9 rating for diversity and inclusion, 4.5 rating for culture and values and 4.2 rating for career opportunities.

What are the top reviewed jobs at FactSet?

Research Analyst (761) , Software Engineer (491) , Consultant (322) , Senior Software Engineer (175) , Senior Research Analyst (124) , Equity Research Analyst (97) , Software Engineer II (97) , Product Specialist (76) , Analyst (75) , Senior Consultant (60) , Software Engineer III (56) , Team Leader (52) , Lead Software Engineer (50) , Client Solutions Associate (47) , Specialist (45)

What are the pros of working at FactSet according to real employee reviews?

"Good work life balance and good if you want to prioritize other aspects of life" ((in 764 reviews)); "The culture is great and the job shift is flexible" ((in 432 reviews)); "Good benefits like food and transportation" ((in 404 reviews)); "People are great and eager to help" ((in 309 reviews)); "Work culture is good and very relevant to my favorite subject commerce" ((in 179 reviews))

What are the cons of working at FactSet according to real employee reviews?

"Low salary for rank and file employees" ((in 373 reviews)); "Poor management specially in CUS department" ((in 146 reviews)); "low compensation rate and excessive required overtime" ((in 102 reviews)); "Career growth is slow and may take some time unless you are aggressive" ((in 85 reviews)); "Slow career progression and some of the supervisors are not competitive enough" ((in 68 reviews))

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FactSet

FactSet Client Support Engineer I reviews

4.2

95% would recommend to a friend

(40 total reviews)

Phil Snow and Sanoke Viswanathan

100% approve of CEO

95% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (40 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Client Support Engineer I employees have rated FactSet with 4.2 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Client Support Engineer I professionals have an excellent working experience there. FactSet is rated in line with the average (within 1 standard deviation) by Client Support Engineer I professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

40 reviews

3.0

Dec 23, 2025

Good work life balance but

Client advisor

Recommend

CEO approval

Business Outlook

Pros

Average pay, learning can seem a little difficult considering it is a product enablement role.

Cons

Rotational shifts can be taxing physically

5.0

Sep 4, 2025

Good company

Client support engineer i

Recommend

CEO approval

Business Outlook

Pros

FactSet as a whole is a good company. Good benefits, culture and salary. They offer hybrid set up. Work-life balance.

Cons

The cons are depending on your department.

4.0

Jul 19, 2025

Support?

Client advisor

Recommend

CEO approval

Business Outlook

Pros

The role gives you access to many tools and introduces you to many areas in Finance. You get to know how people react and behave according to their requirements. The best culture ever experienced.

Cons

The constantly Changing Shifts as per the staff requirement.

Viewing 1 - 3 of 40 Reviews

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FactSet Client Support Engineer I reviews

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Good work life balance but

Good company

Support?

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