Genworth reviews

4.3

90% would recommend to a friend

(593 total reviews)
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Thomas McInerney

90% approve of CEO

90% positive business outlook

Genworth has an employee rating of 4.3 out of 5 stars, based on 593 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genworth employee rating is 21% above average for employers within the Insurance industry (3.6 stars).

Reviews by job title

593 reviews
4.0
Aug 18, 2015
Recommend
CEO approval
Business Outlook

Pros

I just hit my 1 year anniversary. Honestly, I wasn't pursuing Genworth as a job destination. It was a fluke when I was between contracts, and I got the call. I didn't even remember applying for the role, so I had to bluff the phone screening until I figured out what I applied for. This company is nice. Really nice. Too nice. Maybe it's a negative. You don't always know where you stand because people are so nice, they don't tell you if they don't like what you're doing. The other amazing thing to me is that behind closed doors, they do the right thing. I've worked for a few very big companies. I have been lucky enough to be privy to some really interesting stuff, strategic stuff. Stuff with attorneys and outside counsel, and SEC and regulators and conversations about stock blackouts and C level executives and non-competes. That experience says that most companies do the letter of the law, just barely, and usually only if it works fiscally. Some companies will fudge a little if the profit margin is larger than the fines after being caught. I know I'm being way more conversational in this post than I would be in my daily communication. Let me just say that Genworth is like your grandma that goes to church every Sunday - the kind that would drive back to the store if she saw that the clerk at the grocery store didn't charge her for a can of beans. They are serious about making sure that every customer gets every penny of their benefits. I know they (we) just had a bad run with the reserve statements, but I can tell you it was not because they were trying to hide money or do anything unethical. It was just overly complicated and they didn't have good systems at the time to calculate it correctly. They also got a terrible deal from GE. Here's an analogy: GE buys a car that's about to need a complete overhaul. Then, they give it a Maaco paint job, and sell it to a pizza delivery guy. This is the pizza guy's whole livelihood. He's trying to make it work with the piece of crap that was sold to him. Anyway, If I could say anything about Genworth, it is that behind closed doors, it is the most ethical company I have ever worked for. If you have a policy with them, they will pay it, all of it, no matter what. You can count on it. GE? I wouldn't buy a light bulb from those guys... Oh, one last thing I just remembered. My last company charged the same for health insurance and the gym membership to everyone. Fair, right? So the CEO at his $200M+ salary with 6 kids paid the same for insurance as the single mom taking phone calls in customer service, or the entry level associate working swing with her husband so someone at home could watch the baby. Here at Genworth, its based on pay. So, you're at the bottom of the rung? you pay a fraction. I'm at the high end, so I pay the full weighted cost, but I remember being the entry level person. It was tough. Even something as small as this shows their integrity. Other than pregnancy, usually the higher wage earners are also older. That usually means more medical costs. So, they have a very appropriate distribution. That just gave me the warm and fuzzies, even though I was paying the highest rate.

Cons

Okay, well, there are some. The company is running some really old software. They know it, but these are huge hurdles. I've run several large system conversions and been a part of others, and it's a tough haul for any company. There's a lot of gray hair here, which besides having to hold your breath from all the cologne and perfume in the elevator, it also means 2 things: Lots of tribal knowledge, and some slow adoption of new ideas and technologies. That also means though an appreciation for fresh new ideas. They are open to new people and new ideas. The buildings are a bit dated. They look a little better inside than out, though the campus is pretty nice. Lynchburg is a really nice quaint little town, and if you could believe it, the folks there are even nicer than the ones here in Richmond. The cafeteria in Richmond is really pretty good, and they do some decent Indian food. The cafeteria in Lynchburg - not so much. Pay: Not the greatest, but not the worst. I had been offered a role a long time ago from Genworth, but the pay was not even close to what I was looking for. This last time around, when I looked at total compensation, I was happy enough. Bonus isn't really anything to speak of - it's based on how the company is doing. You can look at the stock price and figure that one out. I hear people are stressed, but since I'm still somewhat new, I don't have a whole lot of confidants to give me the straight scoop.

1.0
Dec 5, 2021

Stay Away

Recommend
CEO approval
Business Outlook

Pros

Unlimited Benefits and opportunities for advancement as long as you fit a certain specific criteria

Cons

They will simply eliminate your role and lay you off without warning and has nothing to do with performance. Off Shore many roles to save overhead but at a severe cost to customer service. Do not plan to make a career at Genworth. Be the loudest voice in the room though and a cheerleader for upper management and you will go far. If you like being worried about when your role will be impacted by the next layoff then Genworth is the company for you

1.0
Oct 1, 2019

Diversity Issues/ Discriminatory Practices

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent time off, maternity benefits, paternity benefits, 401(k) match has declined over time but still is not terrible. They also give yearly bonus to most salaried people, which many companies won't do.

Cons

They monitor your computer all day and every day. So anything you say via Skype, emails, even your phone calls are being recorded. One ounce of a disagreement with an unethical behavior of management and so on is not a good idea to share even if you see an audit issue. Your personal devices are being used for their email which entitles them to access you personal device. Keep that in mind when you agree to work there and to the monitoring policies. They can access your texts, social media accounts, and anything on your phone. Don't install their apps on your personal device. Don't use their Wi-Fi. They will take advantage and snoop. Diversity issues. Discriminatory practices. Cannot trust HR when discussing these issues. They have on multiple occasions "laid off" those that bring up diversity issues. Look at the people being let go vs. the people remaining that are running the show. You'll see it clearly. Spend more time snooping on employees than working on internal controls hence multiple lawsuits over financials with losses in the millions of dollars.

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Genworth Response
6y
Thank you for taking the time to leave feedback. Genworth is committed to creating an environment that is inclusive and welcoming for all employees. Data privacy and security is of the utmost importance to us. We strive to protect the confidential and sensitive information of both our customers and employees. We are proud of our history of success within these areas but are constantly looking at ways to improve. We take all feedback under review and will be sharing this information with our management team.
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