Is Goodwill a good company to work for as a Store Associate?

Store Associate professionals working at Goodwill have rated their employer with 3.0 out of 5 stars in 73 Glassdoor reviews. This is a lower than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Store Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Store Associate interview questions at Goodwill .

Does Goodwill pay Store Associate employees well?

Store Associate professionals rate their compensation and benefits at Goodwill with 2.5 out of 5 stars based on 73 anonymously submitted employee reviews. This is 7.7% worse than the company average rating for salary and benefits. Find out more about Store Associate salaries and benefits at Goodwill .

How happy are Store Associate professionals working at Goodwill?

42% of Store Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 31% in the past 12 months. Store Associate professionals have also rated Goodwill with a 2.8 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.5 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 590 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 117 reviews)); "work environment was good for me" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 97 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 86 reviews))

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Goodwill

Goodwill Store Associate reviews

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3.0

42% would recommend to a friend

(73 total reviews)

Catherine Meloy

6% approve of CEO

18% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.8

Work/Life balance

2.8

Career opportunities

2.5

Culture & values

2.5

Compensation and benefits

2.2

Senior management

Store Associate employees have rated Goodwill with 3.0 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Store Associate professionals have an average working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Store Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

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Reviews by job title

73 reviews

4.0

Jan 23, 2026

It's pretty easy and low stress.

Store associate

Recommend

CEO approval

Business Outlook

Pros

You receive holiday pay 8 times a year.

Cons

You have to wait a week to buy items that came out during the current week.

4.0

Jan 20, 2026

It's alright

Store associate

Recommend

CEO approval

Business Outlook

Pros

Theres a lot of diversity.

Cons

Can be a bit stressful.

1.0

Nov 25, 2025

Never been so mistreated

Store associate

Recommend

CEO approval

Business Outlook

Pros

You get a paycheck, if that’s what you want to call it

Cons

Poor managment, to say the least. Sexually harassed with NO punishment towards the person who did it. He still works there actually. Group full of women in “charge” but no equal rights for women that work there. Men are treated differently - better.

Viewing 1 - 3 of 73 Reviews

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Goodwill

Goodwill Store Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's pretty easy and low stress.

It's alright

Never been so mistreated

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