Grocery Outlet reviews

3.0

43% would recommend to a friend

(849 total reviews)
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Jason Potter

43% approve of CEO

40% positive business outlook

Grocery Outlet has an employee rating of 3.0 out of 5 stars, based on 849 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Grocery Outlet employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

849 reviews
5.0
Mar 12, 2019

Don't Let Grocery Outlet Be a Missed Connection!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Is it cheesy if I say everything? Truly though, from my very first interaction - with who I can only describe as the most diligent, personable, and real recruiter I've ever met - through my very enjoyable and expedited interview process with my amazing team, Grocery Outlet continues to amaze! Everyone you encounter is so welcoming and genuinely happy to meet you. It's clear from day one that overall, the company has very low ego; we're all interested in collective success and operate with the "one team, one dream" mindset. In my first few weeks, I kept thinking that the other shoe HAS to drop, but it hasn't, and I still find myself experiencing surprise and delight regularly. The office is very surprising and not what I expected when I came onsite for my interviews. Open-concept, modern looking with a gym, private showers, multiple places for meetings (private and open) and tons and tons of buyer samples (yum!) I think there are only one or two offices in the whole building, and they are designated for confidential functions only. It's like, "Executives: They're Just Like Us!" (CEO and Vice Chairman sit in the open-concept, too). It's great! There is a healthy mix of tenure that is a constant reminder that the company is invested in hiring and retaining the right people and propelling them to grow successful careers here. There are so many examples of working from the ground up, and having experience in several different areas of the business, creating new roles for teams to fill needs and expand reach - very encouraging! This doesn't mean that we hire based on talent alone - everyone shares the same level of scrutiny around finding the right cultural fit, and it shows! I am also loving how humble the culture is and how the structure is relatively flat. The level of bureaucracy and political red tape I experienced at my previous companies (large corporate retailers) was often a source of extreme stress and very low job satisfaction. From leaders stifling creativity and acting as blockers, to creating a CYA culture of fear of taking accountability. At GO, this isn't the case - I am regularly reminded of this based on the amount of runway I was given immediately, how mistakes are not treated like the end of the world, how quickly decisions are made, how much trust leaders have in their people, and how collaborative everyone is, even at the executive level. All in all, I am so glad that I didn't allow Grocery Outlet to become a missed connection in my job search. I thought I knew what I wanted and where I wanted to be, but I was so, so wrong. I am now at a fabulous company full of amazing and hard-working people, and in a new role that is mine to shape and build out and grow. It's the best decision I've made in a long, long time! This is truly a hidden gem of a company and a real diamond in the rough!

Cons

The company has operated like a small company for a long time and sometimes documentation and structure around processes isn't the best and you have to learn from one or more people to get the full picture. Also, when you have a job that has touch-points with multiple departments and functions, it can be a little overwhelming to figure out who does what, etc. Fortunately, everyone is super open and willing to help, so you aren't ever stuck!

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Grocery Outlet Response
7y
Thank you for sharing your experience at Grocery Outlet. We are glad to hear you enjoyed the hiring process. We look forward to you helping us preserve our "secret sauce"! Watch out for those samples, they can be addicting. But then again... we do have a gym.
1.0
Jan 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Really nice customers; a few great co-workers; great prices; great selection of healthy and organic foods & products.

Cons

Moody, unprofessional owner who makes clear her favorite and least favorite people. Employees are micro-managed and treated like untrustworthy children. .. e.g., not allowed to know the daily break schedule and often forced to go without breaks for more than 3 hours - especially if you've been so bold as to kindly ask when you might get a break. Cashiers not allowed to talk to other cashiers, not even about the job, during working hours. Cashiers forced to endure blinding, hot sun from front windows without a break and not allowed to have any beverage at hand (not even bottled water.) There is lack of communication regarding changes in prices or products and no consistency between supervisors regarding what is expected or how things should be done. Employees are always made to look and feel incompetent or foolish in front of customers. There was a big issue with sexual harassment between two other employees but managers did not want to deal with it so they ignored it. It was very much a hostile, unhappy environment for many of us but everyone is afraid to say anything for fear of losing their job or being in a worse situation than already exists.

1.0
Jul 20, 2017
Recommend
CEO approval
Business Outlook

Pros

The actual work I was doing was good. But it ended there.

Cons

MISERABLE management. Boss regularly passed others' work off as her own. Negative focus on career development -- I was once told in the tone of "ugh you dont want me to tell you this buuuut...I took over doing the weekly presentations b/c you're not very good at them" This is from my MANAGER, someone who is supposed to provide open and constructive feedback to help me advance my career and improve in areas of weakness. Instead, I got an insecure child who would engage in a catty, passive aggressive style and regularly manipulate the truth about what was going on to senior management. Frankly, if you're smart and speak your mind do NOT work here. Unfriendly to anyone with a differing opinion to theirs and without political motivations. If you want to spend the day delivering fake compliments and being rewarded for it this is the spot. I also caught two senior managers emailing back and forth about me and giggling while I'm two feet away. Should've ditched this place SO much sooner than I did. Get out and don't look back.

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Grocery Outlet Response
8y
We're sorry to hear about your experience during your 3+-years with Grocery Outlet, and wish we would have had the opportunity to discuss further in a conversation while you were still here. We do wish you the best in your next role.
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Glassdoor has 896 Grocery Outlet reviews submitted anonymously by Grocery Outlet employees. Read employee reviews and ratings on Glassdoor to decide if Grocery Outlet is right for you.