Unsafe Environment, Possible Wage Theft, Poor Management
Pros
Very nice area next to the lake (strictly referring to the grounds); beyond excellent entry-level staff during my employment and the food and kitchen were always amazing.
Cons
Possible Attempt at Wage theft: had to have over $2,000 of unpaid overtime paid out, months late, after bringing it to the former GM's attention numerous times. Was only able to get her to agree to do so upon producing evidence of having worked nearly 80 hour weeks and only receiving pay for 40 hours. This entire situation was the consequence of my noticing an over 25% decrease in annual pay, and a shifting from salary basis to hourly, neither of which were communicated to me, nor would I have agreed with. Incomplete and shoddy renovations, and numerous resultant injuries to guests and employees over the course of just one Summer (a guest should not have to worry about falling through a boat dock, tripping on a pile of construction debris, or breathing in 50 year old drywall dust and insulation during the "Grand Opening" of a resort). Mold and ceiling leaks during storms were a constant in the Main Building, which had to be closed numerous times. As a previous employee of Heidel House under Marcus Hotels, there are areas that appeared to be in a worse state than before the renovation occurred. Absent or ineffective management: in addition to the above, it was generally impossible to reach anybody that holds a physical office in the company, and it was needed quite often. The amount of overbooking that occurred before the opening would make United Airlines blush and regularly resulted in large groups of angry people being walked; this continued due to their Property Management System taking almost a month to implement after opening. Basic toiletries were either overstocked or missing for months on end and requests were often brushed aside. Underage employees were hired and allowed to work unlimited hours in unsafe conditions without work permits. Common areas and guest rooms were opened to the public before the city inspector could clear them, which was clearly a cynical, profit-driven decision by the management group. Pay is just too low from middle management down, and there was absolutely no benefit eligibility.
