Home City Ice reviews

3.7

74% would recommend to a friend

(464 total reviews)

Ted Sedler

75% approve of CEO

65% positive business outlook

Home City Ice has an employee rating of 3.7 out of 5 stars, based on 464 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Home City Ice employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

464 reviews
5.0
Nov 9, 2025

Good company to work for.

Recommend
CEO approval
Business Outlook

Pros

Flexible in the off-season. Self motivation and good work ethic contributes to more pay.

Cons

Hours can be long in the summer. Working weekends and holidays.

5.0
Jul 9, 2021

Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Freedom, the ability to hustle and make great money, teaches you how business works fresh out of college and how to get ahead.

Cons

Rainy days are tough to get through

avatar
Home City Ice Response
4y
Thanks for the great review!! Glad you are having a positive experience.
1.0
Oct 13, 2016

Lead Delivery Driver

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pretty good pay, Driver autonomy, many customers were happy to see me as long as they only had to see me.

Cons

Where to start? Management bullies drivers into working very long days, sometimes in excess of DOT standards. Truck maintenance is hardly done, Thermo kings sometimes never work and are never taken in for maintenance. Customers are rarely happy to see you because they are so irate with the company and management. The only ones that were happy to see me were ones that I could work with on a daily-weekly basis because they knew I would do my best to take care of them. Trucks loaded wrong by loaders constantly and when reported to management I was told that the loaders would only be here for a few months and to just deal with it. Was told by one loader that I should watch myself or I would end up like a broken pallet on the warehouse floor. He continued to work the rest of the summer and was even rehired the next summer until driver complaints were made. Management hardly ever follows company standards, including showing up on time and tobacco use. One Manager smokes in office and another spits his tobacco on the warehouse floor and keeps a spit cup in the office to rot. When confronted of the disgusting habit, told who cares? Management tells drivers that the company is run like the mob, and another cusses you out and is seen being extremely rude and hostile to customers on the phone. Drivers are worked so long and hard, with NO breaks. Many drivers just call off because of such long shifts and then excess work is made up the next day. Culture and team atmosphere is a joke, the culture is hostile, promoted through passive-aggressive attitudes of management, and if you don't understand every hint of sub-text at all times then they will bully you to leave. New-hires are put into a truck before they have even passed drug-tests, and some are delivering in tanktops looking like they just picked some random guy off the street, because they basically did. Customers as big as Wal-mart and Meijer were tired of the mis-management. Any kind of good relations was handled directly by the main driver and was probably the only reason customers had not been lost. Drove for this company 10 years and never once met the CEO nor did I ever hear of him making an effort to meet me or even visit the plant.

avatar
Home City Ice Response
9y
I want to thank you for taking the time to provide us with your feedback. Your concerns will be looked into and addressed accordingly. We encourage any employee to report issues, especially an employee of 10 years, so we can correct these issues in real time. One area I would like to address is that all of our employees go through a thorough background check prior to starting work which includes a pre-employment drug screening. New hires also go through a training program prior to making deliveries. We make sure our employees understand how to do the job safely and efficiently. Again, thank you for providing this feedback, direct feedback is the best way for us to understand what areas we can make improvements. Best of luck to you as you move forward in your career and thank you for your service to Home City Ice! Human Resources
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Glassdoor has 485 Home City Ice reviews submitted anonymously by Home City Ice employees. Read employee reviews and ratings on Glassdoor to decide if Home City Ice is right for you.