Illumina reviews

3.4

47% would recommend to a friend

(2,546 total reviews)
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Jacob Thaysen

53% approve of CEO

34% positive business outlook

Illumina has an employee rating of 3.4 out of 5 stars, based on 2,546 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Illumina employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Aug 5, 2023

Has gone downhill over the last year

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people! There is an incredible amount of teamwork and collaboration within teams. Dynamic environment. The company shutdowns are a huge perk! Having holiday pay for the week of the 4th of July AND the time between Xmas Eve and New Year's Day is my most favorite benefit the organization offers. It's great to take a week off and not have to come back to 2 weeks' worth of work, as compared to a normal vacation taken at any other time of the year.

Cons

Highly matrixed environment which results in frequent communication issues and competing priorities. Collaboration across departments can be challenging due to not fully identifying the key stakeholders and/or not sharing information as freely as it should be. This results in a lot of firefighting around emergent issues, and leads to a work-life balance that is quite poor in many areas of the business. Recently, there have been cuts to benefits and multiple rounds of layoffs. The fact that there didn't appear to be any layoffs at the VP or SVP levels continues to reinforce distrust of the executive leadership team. This suggests to employees that the lower levels of the organization must pay for the poor decisions made by upper-level management.

4.0
Mar 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Illumina has very very good at externally marketing itself as an employer. Media publications, in particular, tend to herald it as the "Google of biotech" and for better or for worse the recruiting team tries to play up this image. A couple pros I found: - Brilliant people. Like, really really smart. A lot of PhDs, MDs, dual MBA/MS degrees walking around. A lot of folks with very in depth knowledge about a relatively novel and admittedly complicated field. I was particularly impressed by the bioinformatics folks as well as some of the more seasoned process engineers. - Beautiful campus. Lots of well-designed buildings, coffee bars, koi ponds, an onsite gym. This was very much a pre-COVID perk, but for aspiring applicants it should be open as time goes on. - If you're in HQ, then you can live in San Diego. People really like to ham this up when getting folks to join. It's true, San Diego is very nice, but the location can be a double edged sword. More on this later. - Working for a "winner". Remember that board game you played as a kid, the one with Boardwalk and Park Place? Yeah, that's Illumina's market share in the industry. It's not a surefire protector against layoffs and the like, but it does help a bit with job stability and gives you a "brand name". - Vacation benefits. I have some issues with the entire comp/benefits package (more on that below) but the vacation benefits are amazing. 2 mandated shutdowns a year + FTO. FTO is also a double edged sword as that depends a lot on your management/org structure, but I was fortunate enough in my Illumina experience to have management that was supportive of vacation and wellness.

Cons

A lot of my downsides aren't new: they have been expressed in multiple reviews here and both in internal employee surveys. - Lower velocity & higher bureaucracy: The company is growing, and with that comes layers upon layers of bureaucracy, multiple reorgs, and a lack of clear vision from upper management. Everyone is trying to do everything at once, there's not enough high visibility projects to go around, and everyone wants a piece of the pie. - When Everything's on Fire, Nothing Is: This has been mentioned in previous reviews, but there definitely is a culture in the GQO org of "I need this, and I need this now." Priority is not assigned, and if it is then it is always at the highest priority. Not only is it exhausting and a lead-in to burnout, it also numbs the employee to responding to an issue if it actually *is* high priority. "Oh this request is high priority? Yeah, so were the last 5. Just throw it in the back of the queue." - Meetings: Everything is a meeting, and maybe about 50% of these things need to be. Everything needs to be thrown in a PowerPoint, and maybe about 50% of these things need to be. - Compensation: I said in the Pros that vacation is nice, but compensation is anything but. I actually debated putting this one here because, if you work at Illumina and are reading this, odds are you already know that compensation is poor. And by "poor" I mean something else but I don't want this review to get banned from Glassdoor, so I'll settle with "poor". That's why you see it plastered all over these glassdoor reviews. I know this, you know this, honestly HR probably know this. This is the thing: I'm not really sure if it will change. You know what I said about Illumina's recruiting being good at marketing? Yeah. Why compensate your folks more if you're "the Google of genomics" and people are clamoring to get in?

2.0
Aug 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits, mostly good work/life balance (in software, at least), ESPP is nice (though the stock has been terrible).

Cons

A coworker was verbally abused by our manager. After the coworker brought the case to HR (as per illumina's own training), HR squelched the case and exonerated the manager. And once the dust settled, the manager quietly moved to retaliate against the coworker, giving him/her tedious work unrelated to software development, and eventually putting him/her on a performance improvement plan (PIP). Of course, this had nothing to do with performance, but rather with personal animosity for daring to expose the manager's bad behavior. HR decided to do nothing, and even reprimanded the individual for bringing it to their attention. Taking no action in such a situation is bad---it's worse if you profess certain values about a non-hostile work environment and don't take them seriously. illumina eventually gave the manager a promotion.

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