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      KeyBank

      Engaged Employer

      KeyBank Client Services Manager reviews

      2.1

      14% would recommend to a friend

      (7 total reviews)
      avatar

      Chris Gorman

      Not enough data to show CEO approval

      15% positive business outlook

      Ratings by category

      3.6

      Compensation and benefits

      3.0

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Culture & values

      1.4

      Senior management

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      4.0
      May 16, 2014

      One of the better banks...but still a little stiff

      Client service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      --Good colleagues --Good hours (depends on the branch if you are a manager) --Managers have some schedule flexibility --Great help line resource on the job... for any problem! Used it frequently. It was awesome. --HR was good. --Straight-forward policies

      Cons

      --A lot of work for managers with competing priorities, easy to get frazzled --Some executives we very inauthentic - I don't like fake. --Very corporate - missed a more heart-centered job --Sales drives were more for show. Not much really came from them.

      3.0
      Feb 6, 2014

      Local management was great, district was awful and cooperate had no idea what they were doing.

      Client service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I started, they offered a great benefits package. I as a teller got 10 holidays and 4 weeks vacation, matching 401k to 6%, pension, and medical/dental/vision. There were many opportunities for upward movement. Management at a local level was great and supportive.

      Cons

      Slowly but surely the benefits went away, no more pension, 401k matching only after 1 year of employment, healthcare premiums more than doubled, vacation cut by 1 week for current employees. KeyBank was and maybe still is floundering. They had a major branch level restructuring in early 2013 as a response to a lawsuit that they lost. Never a good move to be reactive, a company should always be proactive. Cooperate management constantly implemented new sale goals, when I started the branch had 4 goals to meet, when I left, 12. It's impossible to meet 12 different goals at the same time.

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