Is KeyBank a good company to work for as a Relationship Associate?

Relationship Associate professionals working at KeyBank have rated their employer with 3.2 out of 5 stars in 101 Glassdoor reviews. This is a lower than average score with the overall rating of KeyBank employees being 3.5 out of 5 stars. Search open Relationship Associate Jobs at KeyBank now and start preparing for your job interview by browsing frequently asked Relationship Associate interview questions at KeyBank .

Does KeyBank pay Relationship Associate employees well?

Relationship Associate professionals rate their compensation and benefits at KeyBank with 3.7 out of 5 stars based on 101 anonymously submitted employee reviews. This is 8.5% better than the company average rating for salary and benefits. Find out more about Relationship Associate salaries and benefits at KeyBank .

What are the top reviewed jobs at KeyBank?

Personal Banker (304) , Branch Manager (141) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (34) , Private Client Banker (29) , Account Manager (21)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 313 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 211 reviews)); "From most other reviews you can quickly see that there are many great people in operations and sales." ((in 198 reviews)); "Good work life balance if you are not in Investment Banking" ((in 183 reviews)); "Great Culture and Place to Work" ((in 132 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 157 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 76 reviews)); "No training classes." ((in 64 reviews)); "In my own branch experience, there is favoritism and blatant disrespect from manager to PCB, FWC and Tellers." ((in 26 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 25 reviews))

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KeyBank

KeyBank Relationship Associate reviews

3.2

67% would recommend to a friend

(101 total reviews)

Chris Gorman

46% approve of CEO

67% positive business outlook

Ratings by category

4.0

Culture & values

3.8

Diversity & inclusion

3.8

Career opportunities

3.7

Compensation and benefits

3.3

Work/Life balance

3.0

Senior management

Relationship Associate employees have rated KeyBank with 3.2 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Relationship Associate professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Relationship Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

101 reviews

5.0

Nov 29, 2025

Amazing Culture of People Who Care and Love What They Do

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

The people first mentality. Not your typical salesy bank.

Cons

Need to improve career opportunities for internal hires who want to move on to something new within the company outside of their current role/ business vertical.

3.0

Sep 30, 2025

Good

Client relationship associate

Recommend

CEO approval

Business Outlook

Pros

I really value my team and contribution

Cons

Job can be stressful and encompass a lot

5.0

May 27, 2025

Commercial Lending

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

sales training and mentorship opportunities

Cons

Significant reporting requirements which do not enhance production

Viewing 1 - 3 of 101 Reviews

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KeyBank Relationship Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Amazing Culture of People Who Care and Love What They Do

Good

Commercial Lending

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