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      Koalafi

      Engaged Employer

      Koalafi reviews

      4.2

      78% would recommend to a friend

      (208 total reviews)
      avatar

      Patrick Moore

      40% approve of CEO

      79% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Career opportunities

      4.0

      Diversity & inclusion

      4.0

      Senior management

      Koalafi has an employee rating of 4.2 out of 5 stars, based on 208 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Koalafi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      208 reviews
      3.0
      May 13, 2026

      Friendly coworkers with low base pay concerns

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly employees good commission structure

      Cons

      Low base pay for today’s market

      avatar
      Koalafi Response
      3w
      Thank you for taking the time to share your feedback, and for the kind words about your colleagues and our commission structure. We care deeply about building a strong culture and creating an environment where sales associates can grow, perform at a high level, and be recognized for the impact they make. Our compensation philosophy reflects that approach, with a competitive base salary that we regularly benchmark against the market, along with an uncapped commission structure designed to reward performance and results.
      3.0
      Apr 28, 2026

      Opportunities to Grow, but Inconsistent Workload and Support

      Merchant support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Opportunity to learn different departments • Incentives are motivating • Supportive coworkers

      Cons

      There appears to be favoritism within certain leadership groups, which creates a perception of unequal opportunities and workload distribution. Some employees are given more flexibility and off-phone time for complex tasks, while others are expected to manage multiple responsibilities simultaneously. Workload expectations are not always consistent, especially when managing more complex tasks and escalations. This can make it challenging to balance calls, chats, and additional responsibilities effectively. In escalation situations, agents are often expected to fully de-escalate calls, even when a caller requests to speak with a supervisor. While leadership support is available at times, it is not always consistent, which can make it challenging to resolve certain situations efficiently. At times, leadership can feel less approachable, which makes it harder for employees to raise concerns or seek support when needed, and may discourage some from speaking up.

      avatar
      Koalafi Response
      1mo
      Thank you for taking the time to share your feedback. We’re sorry to hear that your experience does not fully reflect the environment we strive to create. We hear your concerns around fairness, workload distribution, and consistency, and we take them seriously. Our goal is to ensure expectations are clear, work is distributed appropriately based on role and complexity, and that all team members have equitable access to opportunities and support. We recognize that when this is not experienced consistently, it can lead to frustration and perceptions of imbalance. These are areas we care deeply about, and we continue to evaluate how we structure work, support complex tasks and escalations, and ensure leaders are accessible and consistent in their approach. Creating an environment where associates feel supported, heard, and treated fairly is a priority for us. We will continue to actively seek feedback and use it to improve and address concerns like these. We appreciate you sharing your perspective. Chris C., COO
      4.0
      Apr 7, 2026

      Great Culture!

      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed. Great snacks. Great people and great culture. Regular food all the time.

      Cons

      The base pay was slight and there wasn’t much room to move up in the company.

      avatar
      Koalafi Response
      1mo
      Thank you for sharing your feedback! We are glad to hear you enjoyed the Koalafi culture, your team, and the overall environment. We continue to focus on bringing career development opportunities to every associate across the organization. We appreciate you sharing your feedback as we continue to ask, how can this be better. Thank you!
      Viewing 1 - 3 of 208 Reviews
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      ReviewsKoalafi reviews

      Glassdoor has 215 Koalafi reviews submitted anonymously by Koalafi employees. Read employee reviews and ratings on Glassdoor to decide if Koalafi is right for you.