Lands' End reviews

3.5

61% would recommend to a friend

(765 total reviews)
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Andrew McLean

66% approve of CEO

43% positive business outlook

Lands' End has an employee rating of 3.5 out of 5 stars, based on 765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lands' End employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

765 reviews
1.0
Oct 21, 2014

The worst bottomless pit I have ever known

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a paying job - that is about the only Pro I can muster up.

Cons

I am writing this review as a public service to all of you who are considering working for Lands’ End. I am writing this review for all of my co-workers, past and current, who suffered the same torment as I did. Lastly, I am writing this review for Garry Coleman and Edger Hubber – may Garry turn in his grave over what I am about to write (as I’m sure he never dreamt of emoloyees being treated the way they are) and may Edger Huber take a moment to look a bit more closely at the horrors that occur on a day to day basis within his own building. I worked at Lands’ End for several years, all of which turned worse than the previous year. Please note that prior to LE I had a lot of corporate experience, all across the country. My first truly negative experience occurred just two weeks into my job and from there on out it was nothing short of a nightmare. I won’t bore you will endless tails, but instead I will bullet some of the major faults this company possess. Reader/Job Seeker – you have been warned. Managers lead by force, threat, humiliation, and intense bullinying. Frequent “touch bases” are scheduled to keep you at a level of fear, to make sure you are scolded, and to keep your level of happiness at a minimum. They have no problem saying to your face that you are “stupid,” “slow,” “annoying,” “fat/skinny,” or whatever else it is that makes them feel good at the moment. Directors are too busy with their heads in the clouds to notice and/or care how their team Managers are treating their minions, so nothing is ever done to help those who are being tormented. Directors have what I’d like to call a Kanye West Complex and find it within the rights to make jokes about your hair, clothes, color of your skin (yes, you read that correctly), your likes and dislikes, and anything else that suits their fancy on that particular day. Be prepared to be humiliated in front of anyone, anywhere, at any given time. Ready to start a family or need to have surgery? Don’t. Not only will everyone resent you for it, but you will be expected to work 3x harder and faster when you return – even if that means sacrificing your health and extended recovery time. Why you ask? Because, “You made the team suffer.” Also be prepared to be asked to do work while you are on approved medical leave. Like taking vacation? Well then I’m truly sorry for you. When you work 50+ hour weeks there is no time for vacation. Even if you do get the time off, again, be prepared to be resented and don’t even think about complaining about having to make up that time after-hours the following week or expect to get another fun-behind-closed-door touchbase on how hard the team had to work while you were out. Interested in a particular job but also interested in moving within the company within a few years? Be aware – several individuals have been fired for taking interest in other internal positions (even with positive yearly reviews). If you aren’t 100% thrilled with your current job they will have no problem replacing you, ASAP. Worried about the 45 minute drive from Madison to Dodgeville? You should be. At first it is beautiful, filled with endless fields of corn and cows, but after months of staying at the office till 10pm that 45 minute drive is going to be the death of you. Unless of course you first die during a snow storm when your boss demands you go into the office with 4ft of snow on the ground, or when the temperatures are below -30. Of course your boss won’t be able to come in…but you damn well better. Prepare to get used to doing not just your work load, but also your bosses work because they need to make personal phone calls, read their Facebook news feed, text their significant other, text their friends, write personal emails, and simply not do their job. Once both of your work is done, make sure to use your best poker face when your boss continuously accepts positive feedback for everything you did and not once giving you an ounce of credit. Crossfunctional teams act as if they are at war with one another. There are no teams at Lands’ End, just people taking sides on battlefields. On average about 50% of team meetings end in arguing, someone crying, someone storming out, or a nasty email being spread. It is absolutely pathetic watching grown adults, not to mention PROFESSIONAL ADULTS, snap at one another over prints, fabrics, pricing, etc. It is just apparel and home goods, people. They are not saving lives or curing cancer – they are creating meaningless physical objects that should not cause such uproar. Turnover at LE is exceptionally high and is continuously inclining. It was common to hear about 3-6 people leaving on a weekly basis. Plenty of which left without a single days notice. Many people left before their contract was up because they were better off paying back their 15K relocation assistance versus staying with the company. Those who can’t pay back their fees are already planning to resign the day after their contract is up. And there you have it – a miniscule glance at the wrenched world of Land’s End.

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Lands' End Response
11y
Integrity and respect are two of our core company values. Please consider contacting our anonymous ethics hotline to share more details about your experiences and concerns so we may look into and address the issues that you have raised. Ethics Hotline: o Email address: LE@openboard.info o Phone number: 866-862-3057
2.0
Oct 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Laid back environment, mostly everyone has good values and ethics. I made a lot of genuine friends that I will stay in contact with for a long time. Lands' End does a pretty good job at hiring nice people that work hard and make due. As long as you are not ridiculously stupid, you will maintain your spot here. You can even be exceptionally stupid and hold a spot here that has a lot of "visibility"! Seriously though, if you are a personable individual with decent skills, you will make it just fine here. *dependent on department you are in The company has a good relocation package. The new interim CEOs, I believe, will put the company back in the right direction.

Cons

Where to start? 1) Let's start with the fact that if you are anything below a Senior Director here, you will be creating report after report after report until the Senior Directors, VPs, or execs see what they want to see. It doesn't matter how logical you are in your forecast, plan, or assumptions; if it doesn't show the half-baked margin or turn they want to see, it's a waste of time. Trust me, your managers feel the same way. In fact most senior directors also feel the same way, which speaks volumes about LE corporate executives. This could, however, go away with the most recent CEO departure. 2) There's no strategy per the first point above; and if there is, it's coming from the top week after week, changing again and again. No one seems to know the true strategy of this company despite their important, analytical positions within the company. 3) If you want a challenging career where you make legitimate decisions and analysis, refer to points above. Depending on how long you stay here, you are limiting your options post LE. This has to do with the company's lack of technology (most systems 20+ years old), leadership, and structure. The ERP system should help LE, but only if there are people still around that will understand how to use it effectively. 4) No wage increase or bonus in how long? But company morale is just as good as it's ever been? Give me a break. 5) Corporate HQ is located in Dodgeville and a decent portion of its professional work force is old and unwilling to change. Because of this and points above, there are a lot of departments that simply wait to be told what to do when in reality their positions are meant to be analytical positions.

1.0
Oct 28, 2014

HR is a joke...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The associate discount and on-site discounted store.

Cons

Like other posters have stated, HR unfortunately will say ANYTHING at Lands' End to get you on board. These are my favorites from the day I interviewed: "No one ever works past 6pm because our computers shut down to insure you can't stay late and are able to enjoy a work/life balance." I am usually forced to stay at the office until all hours of the night (8, 9, 10pm) . Computers never turn off on me! "Our employees get to enjoy weekly pay checks, unlike other companies who don't offer this perk." One week after I started our paycheck system was changed to every two weeks...like other companies. "We don't tolerate work-place bullying and one offense will get you fired. We only hire the nicest of nice people." One of the higher-ups over Sourcing and Design uses the terms "retarded" and "Dodgeville retarded" to describe how she feels about certain products in the line. She also likes to tell employees that their hard work looks like “something that was made in a garage." All of these comments take place in professional, high level meetings. As other reviews have stated, there are a few select directors that find it within their job descriptions to call out their team individuals for being too skinny, for gaining weight, for simply having different opinions, and the list goes on. HR has been notified of many circumstances yet the work place bullying continues and gets worse yet no one has lost their job. Listen to the other reviews if you are considering LE as a career move. It would save your sanity and mental health to look elsewhere.

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Glassdoor has 848 Lands' End reviews submitted anonymously by Lands' End employees. Read employee reviews and ratings on Glassdoor to decide if Lands' End is right for you.