This company needs to do a better job of being upfront and honest with its employees and new hires. I was hired for a role that changed the moment I started onboarding. Speaking of onboarding, I’ve been left to figure out pretty much everything on my own with little to no direction. It also doesn’t help that everyone who was hired after me ended up receiving a more formal onboarding process and support. Several teams are overworked and too stretched thin, but customers are pressing for more support. I’ve seen team members either too stressed and need to call out sick, go on leave, or just quit altogether. It also doesn’t help new team members given more complex accounts (with little support) while they’re still learning to do their core jobs. Sure, we’re given a mentor or coach but that person is also stretched too thin. Plus, there’s not a lot of clarity on how success is measured and team goals are not communicated well. There seems to be a huge disconnect between staff vs the expectations of customers. It’s usually common for teams to figure out what was sold to a customer in order to meet or clarify expectations. Also, documentation is either outdated or nonexistent. There needs to be standard SOPs for each team and clearer direction on how to interact between departments. This tends to waste everyone’s time and leaves a client dissatisfied. Sales do have a quota to meet, but LR needs to question at what cost. The mental health and well-being of staff is dwindling and I can’t in good faith recommend anyone to work here.
