LoopNet reviews about "pay"

Now that LN has been bought out things have drastically gone down hill- particularly in the Client Services and sales departments ( the heart of the company) Even before the take over ( I say take over because the new co is literally sucking the life and culture out of what use to be a decent place) The mgmt in the client service department was not great. It reeks of favoritism and fear. God help you if you get on their bad side or have any kind of opinion . The pay is meager and they throw a 1-3% raise at you once a year to get your hopes up and preach about the "opportunity to come"as well.( BTW - it never comes) Since they have been taken over there is even less hope. Those same horrible managers are on edge since their jobs are now in jeopardy and they micromanage to the point of almost giving you an anxiety attack. Your questioned about EVERYTHING including using the restroom during peak business hours ( I am not kidding) and to top it off no one speaks up or goes to HR because they are afraid of their managers. Day to day-You are logged into a queue where you take back to back calls of clients ranging from literally teaching them how to turn on the computer to adding a listing. In this role you are made to feel like you must assist the client so fast to get to the next one you not only frustrates you but the clients as well. Management makes this worse by sending you IM's asking what is taking so long... It is like they do not even remember what its like to do the job.. Oh and if your SUPER busy- don't expect them to log in and help take calls to help, they send most of their calls to VM anyway... And that is if they are even present.. Some of them get to work from home 90% of the year... At the end of the day you feel used up and under appreciated in the client service department and that is the upside if your a favorite"- which is blatantly obvious who they like and who they hate ( yes hate). Sales department is not doing much better - but the "review from a top performer" covers that pretty well- so make sure to read that if you are going into sales there.

However, recently Costar bought Loopnet out. Since that time, things have really tanked. Other sales reps are a lot of times not 100% clear with the length of term that they are selling and will sneak in the fact that users are signing up for an annual contract. As long as you are a top performer, it seems like mid level management will turn a deaf ear to these tactics. Most of the con comes from the way the senior management treats employees. Back in January, a handful of employees were laid off with no warning whatsoever, even though they had hit their goal the previous months before. When asked for an explanation, the only answer received was "performance issue." Last week, we encountered a price increase with no warning to the sales reps whatsoever. The price of the service has doubled in the last 6 months even though the service has plateaued. Furthermore, the management gives us absolutely no edge to sell over the online price. In fact, there are some services that are less expensive online than through the sales team. No wonder people are lying...they have to manipulate the service in order to get credit for their sales. While I enjoyed my time at Loopnet prior to the merger, Costar is the big bully at the playground. They are corporate, cutthroat, and not a company you will enjoy. There are better companies to work for out there.

Lack of leadership & accountability, difficult to promote, lack of mentorship or moral support, lackluster projects

Changes in executive team periodically which leaves to different messages & goals every few months.

I don't have any major cons about LoopNet. Sure, as the company has grown from a start-up to a 2,000 person company, there are more protocols and work rules, but that is no different than any other mid/large size company.

Company is very corporate and the division is not treated well by the rest of the reps

Horrible management. Huge egos. . Very high pressure. Comoany micro manages their mid level managers, which in turn means you are micromanaged down to every minute spent working. Out of touch upper management. No respect for sales staff. Rules change almost weekly. Job promises so much, then tricks you into working mostly as a telemarketer, within high pressure sales. Sneaky.