Lush reviews

3.7

58% would recommend to a friend

(2,210 total reviews)
avatar

Mark Constantine

54% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jun 7, 2018

Sales Associate

Recommend
CEO approval
Business Outlook

Pros

Staff discount and the products.

Cons

There no other way but to say that it was a toxic work environment. Perhaps it was the store location I was in because I've heard positive reviews from friends that have worked in other stores outside of NYC. There was too much passive aggressiveness, entitlement, and unnecessary attitude all of which are forms of mental abuse and that's not an exaggeration. It was extremely cliquey and I felt like I was in middle school all over again. Lush presents itself as a positive place for self-care however the store I was in was beyond hypocritical. Floor leaders would talk to me as if I was the stupidest person on earth and I felt extremely heavy coming into work for every shift. It's sad because I know Lush at the core as a company does not believe in that atmosphere. I know co-workers who were even too scared to approach the manager and other floor leaders about their approach.

2.0
Jun 23, 2015
Recommend
CEO approval
Business Outlook

Pros

The discount is great, and people are generally fun to work with. You get to be involved with local charity events, if you choose, and it's actually really fulfilling to help someone who has always been unhappy with their skin find things that work for them.

Cons

High expectations for output with very low pay. They expect employees to be a walking encyclopedia of Lush knowledge and pay them minimum wage, where a similar job pays twice as much. Most of the girls here are almost Disney-level brainwashed and, while knowing their skills are being taken advantage of, put up with it because they really believe they're "saving the planet." They'll stick around for YEARS before ever being offered an opportunity to advance or get a pay raise, and because it's mostly ladies, no matter how nice, they do get catty. Management in the shops is a one-sided check-and-balanceless joke, and I heard so many stories of the founder sleeping around with managers during the week-long meetings in the UK. Gross. I really wanted to love this job and was disappointed when I saw how screwed up it is.

1.0
May 20, 2018

Worst Job Ever

Recommend
CEO approval
Business Outlook

Pros

*Good discount That’s about it. I can’t think of anything else

Cons

*No upper management structure. Your Store Manager is the end-all-be-all, which is fine if your store manager is cool but sucks when your store manager is awful. *Absolutely zero opportunity for advancement *They don’t care what your career aspirations are. I wanted to join the training team, but kept getting pushed towards the MIT role by both the manager and retail support. *No HR. Good Karma is non-existent. I know for a fact that the store manager where I worked was reported 3 times and no action was taken. *Let’s be real: there’s no science behind the products. No one in the company knows what the hell they’re doing. The products don’t work at all.

Viewing 1 - 3 of 2,210 Reviews

Glassdoor has 2,753 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.